Sheana Miller
Alpharetta,GA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
17
17
years of professional experience
Work History
Communications Officer II
Alpharetta Department of Public Safety
02.2021 - Current
- Answered and processed over 150 emergency and non-emergency calls per week, ensuring quick and accurate dispatch of law enforcement, fire, and medical personnel.
- Effectively utilized computer-aided dispatch (CAD) systems and criminal information databases to retrieve and update critical information in real-time.
- Provided crucial information to officers in the field, including license plate and criminal background checks, contributing to the safety of law enforcement personnel.
Evening Shift Training Coordinator
Bell County Communications
02.2020 - 11.2020
- Coordinated training schedules for 30 employees, ensuring 100% compliance with career progression and cross-training goals.
- Submitted detailed weekly training reports, monitoring the progress of 6 trainees, and identifying key areas for improvement.
- Facilitated briefings and on-the-spot training to enhance shift performance and address operational gaps.
Emergency Telecommunications Specialist
Bell County Communications
06.2014 - 11.2020
- Managed up to 150 emergency calls daily, providing instructions and dispatching the appropriate emergency units.
- Utilized Computer Aided Dispatch systems to input and update call data, ensuring seamless communication between field units and dispatch.
- Maintained composure and professionalism during high-stress situations, calming callers and extracting critical information.
Public Safety Officer
Harker Heights Police Department
05.2013 - 06.2014
- Responded to an average of 100 emergency and non-emergency calls per week, dispatching appropriate response units.
- Entered, updated, and retrieved critical information from law enforcement databases, ensuring timely and accurate communication.
- Coordinated with multiple departments to ensure smooth handling of after-hours calls and emergencies.
Store Associate
Army and Air Force Exchange Services (AAFES)
04.2012 - 09.2013
- Processed over 60 customer transactions daily, maintaining a high level of accuracy and efficiency.
- Replenished and organized inventory across the store, ensuring optimal product availability and presentation.
- Supported team operations by performing stock audits and adjusting price tags to reflect promotional changes.
Paralegal Specialist
United States Army
06.2009 - 12.2011
- Managed legal documentation and prepared case materials for 10 attorneys, ensuring case accuracy and compliance with legal procedures.
- Conducted legal research and analyzed statutes, regulations, and case law, assisting in case preparation.
- Coordinated the delivery of subpoenas and other legal documents, maintaining communication between clients and legal personnel.
Front End Supervisor
Kroger
07.2007 - 06.2009
- Supervised a team of 10 employees, managing cash receipts and sales for over 100 daily transactions.
- Ensured merchandise was accurately priced and displayed, contributing to a 10% increase in customer satisfaction.
- Provided excellent customer service by addressing complaints and resolving issues at the front-end.
Education
Ph.D. - Organizational Leadership
University of Phoenix
Tempe, AZ01-2027
MBA -
University of Phoenix
Tempe, AZ06-2020
Bachelor of Science -
University of Phoenix
Tempe, AZ12-2016
High School Diploma -
Savannah Arts Academy
Savannah, GA06-2009
Skills
- Emergency protocols
- Information Gathering
- Data Entry
- Decision-Making
- Documentation And Reporting
- NCIC Database
- Cross-Departmental Teamwork
- Data Systems Operation
- Critical Thinking
- Interpersonal Communication
- Organizational Skills
- Communications Training Officer (CTO)
Timeline
Communications Officer II
Alpharetta Department of Public Safety
02.2021 - Current
Evening Shift Training Coordinator
Bell County Communications
02.2020 - 11.2020
Emergency Telecommunications Specialist
Bell County Communications
06.2014 - 11.2020
Public Safety Officer
Harker Heights Police Department
05.2013 - 06.2014
Store Associate
Army and Air Force Exchange Services (AAFES)
04.2012 - 09.2013
Paralegal Specialist
United States Army
06.2009 - 12.2011
Front End Supervisor
Kroger
07.2007 - 06.2009
Ph.D. - Organizational Leadership
University of Phoenix
MBA -
University of Phoenix
Bachelor of Science -
University of Phoenix
High School Diploma -
Savannah Arts Academy
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