Sheana Shaw
North Babylon,NY
Summary
Accomplished Assistant Operations Manager with a proven track record at GVC II Access A Ride, Expert in enhancing operational efficiency and team performance. Expert in, employee supervision, and fostering customer engagement. Significantly boosted staff development and operational quality. Skilled in driving compliance and optimizing scheduling, demonstrating a results-driven approach with a focus on continuous improvement. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. As well as being a organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Assistant Operations Manager
GVC II Access A Ride
2014.10 - 2024.07
- Developed systems and procedures to improve operational quality and team efficiency.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Driver
CRST International Trucking
2010.03 - 2013.01
- Delivered goods and products to customer on time and in excellent condition.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Obtained signatures from customers upon delivery of goods.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Followed all relevant traffic laws and safety regulations.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Drove safely in various weather and road conditions to avoid accidents.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
Education
GED -
Hostos Community College of The City University of New York
The Bronx, NY10.2013
Skills
- Cost analysis and savings
- Employee Supervision
- Performance Tracking
- Policy Enforcement
- Scheduling and Coordination
- Training and mentoring
- Customer Engagement
- Compliance Monitoring
- Operations Management
- Operational Efficiency
- Staff Training and Development
Timeline
Assistant Operations Manager
GVC II Access A Ride
2014.10 - 2024.07
Driver
CRST International Trucking
2010.03 - 2013.01
GED -
Hostos Community College of The City University of New York
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