Summary
Overview
Work History
Education
Skills
Timeline
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Sheanell Rawlins

Oak Hill,OH

Summary

Dynamic Front Desk Receptionist with proven expertise at Days Inn Hotel, excelling in client support and effective time management. Recognized for enhancing guest satisfaction through efficient check-in processes and maintaining a welcoming environment. Detail-oriented with strong active listening skills, ensuring seamless experiences and addressing customer needs promptly.

Professional hospitality worker with strong standards and results-driven mindset. Proven track record in maintaining cleanliness, organization, and safety in various settings. Known for effective team collaboration, reliability, and adaptability to changing needs. Skilled in deep cleaning, inventory management, and customer service, with focus on delivering exceptional results.

Overview

2026
2026
years of professional experience
2
2

Front Desk Receptionist

Work History

Front Desk Receptionist

Days Inn Hotel
12.2023 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed reservations.
  • Collected room deposits, fees, and payments.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Front Desk Receptionist

Quality Inn
12.2023 - Current
  • Scheduled, coordinated and confirmed reservations.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Housekeeper

Days Inn Hotel
10.2020 - 12.2023
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Verified cleanliness and organization of storage areas and carts.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.

Quality Control Inspector

Bellisio Foods
2009 - 10.2018
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.

Education

General Studies

OAK HILL MIDDLE/HIGH SCHOOL
Oak Hill, OH
05-2004

High School Diploma -

BUCKEYE HILLS CAREE CENTER
Rio Grande, OH
05-2004

Skills

  • Client support
  • Detail-oriented analysis
  • Effective time management
  • Active listening skills

Timeline

Front Desk Receptionist

Days Inn Hotel
12.2023 - Current

Front Desk Receptionist

Quality Inn
12.2023 - Current

Housekeeper

Days Inn Hotel
10.2020 - 12.2023

General Studies

OAK HILL MIDDLE/HIGH SCHOOL

High School Diploma -

BUCKEYE HILLS CAREE CENTER

Quality Control Inspector

Bellisio Foods
2009 - 10.2018

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Sheanell Rawlins