Summary
Overview
Work History
Education
Skills
Certification
Timeline
BusinessDevelopmentManager
Sheanna Bias

Sheanna Bias

Plymouth Meeting

Summary

Results-driven Physician Practice Manager with over 18 years of extensive experience in healthcare management, specializing in quality improvement initiatives and workflow optimization to enhance patient care and operational efficiency. Expertise in team leadership and healthcare policy fosters a collaborative environment that encourages innovative solutions. A strong commitment to advancing patient satisfaction is demonstrated through strategic problem-solving and resourceful management practices. Proven ability to navigate complex challenges while maintaining a focus on delivering exceptional healthcare outcomes.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Practice Manager

Mainline Healthcare
07.2022 - 09.2025
  • Improved patient care protocols, optimizing scheduling, and satisfaction.
  • Orchestrated daily operations across two locations, ensuring efficient workflows that enhanced team productivity and patient satisfaction.
  • Analyzed operational metrics to identify inefficiencies, leading to noticeable gains in resource allocation and staff performance.
  • Implemented an advanced EHR system, significantly reducing administrative errors and improving data accessibility for clinical teams.
  • Fostered partnerships with healthcare providers to refine patient care protocols, resulting in enhanced treatment outcomes and patient experiences.
  • Cultivated a positive team environment, promoting collaboration and open communication to achieve shared objectives and improve staff morale.
  • Streamlined patient intake processes, resulting in reduced wait times and improved overall patient satisfaction scores.
  • Coordinated training sessions for staff on new EHR functionalities, enhancing team proficiency and boosting workflow efficiency.
  • Developed a telehealth initiative, expanding access to care and significantly increasing patient engagement during remote consultations.
  • Cultivated a supportive team culture, fostering open communication and collaboration that improved staff morale and retention.
  • Optimized patient scheduling processes, achieving substantial improvements in appointment availability and reducing patient wait times.
  • Evaluated operational workflows, identifying bottlenecks that led to noticeable gains in staff efficiency and enhanced patient throughput.
  • Spearheaded the implementation of a new EHR system, significantly reducing administrative errors and improving access to patient information.

Office Coordinator

Mainline Healthcare
11.2018 - 07.2022
  • Ensured compliance, boosting patient safety and adherence to regulations.
  • Optimized schedules, reducing wait times and enhancing patient flow.
  • Led EHR transition, improving data accuracy and reducing admin workload.
  • Implemented digital filing, speeding document retrieval and organization.
  • Coordinated initiatives, enhancing collaboration and project outcomes.
  • Streamlined office workflows, improving communication, and achieving noticeable gains in administrative efficiency.
  • Analyzed operational processes to identify bottlenecks, implemented solutions that enhanced productivity and reduced delays.
  • Developed a comprehensive digital filing system, significantly improving document retrieval speed and organizational efficiency.
  • Coordinated cross-departmental initiatives, fostering teamwork and driving effective project outcomes.
  • Cultivated a positive work environment through open communication, enhancing team morale, and encouraging staff development.
  • Streamlined office workflows, enhancing communication and achieving measurable improvements in administrative efficiency.

Patient Service Representative

Mainline Healthcare
09.2007 - 11.2018
  • Facilitated patient support, enhancing experiences and boosting satisfaction scores.
  • Streamlined appointment scheduling, reducing wait times and improving efficiency.
  • Analyzed feedback, implemented improvements, and increased patient satisfaction.
  • Managed records and billing inquiries, maintaining compliance and reducing errors.
  • Streamlined patient intake processes, reducing processing times and achieving noticeable improvements in overall patient flow.
  • Maintained accurate patient records and billing information, ensuring compliance and minimizing discrepancies in financial reporting.
  • Partnered with healthcare teams to enhance communication protocols, facilitating timely updates and personalized care for patients.
  • Evaluated patient feedback to identify service gaps, driving targeted improvements that led to substantial gains in satisfaction scores.
  • Cultivated a welcoming environment for patients, fostering trust and enhancing experiences through compassionate and attentive service.
  • Partnered with medical teams to improve communication strategies, ensuring timely updates and personalized care for each patient.

Education

Bachelor of Science - Business Administration

Chestnut Hill College
Philadelphia, PA
05.2026

Skills

  • Collaborative team management
  • Healthcare administration
  • Expense tracking
  • Budget oversight
  • Scheduling efficiency
  • Process improvement
  • Regulatory adherence
  • Effective problem resolution
  • Experienced with MS Office applications
  • Experience with Epic Systems
  • Service excellence
  • Workflow optimization
  • Effective conflict resolution
  • Payroll processing expertise
  • Operational efficiency
  • Proficient in time management
  • Insurance referral coordination
  • Familiarity with healthcare regulations
  • Experience with electronic health record systems
  • Project workflow oversight
  • Patient care initiatives
  • Cost management proficiency
  • Inventory management
  • Metrics evaluation
  • Employee onboarding
  • Collaborative strategic planning
  • Project coordination
  • Employee supervision
  • Patient-centered practice administration
  • Performance evaluation

Certification

  • Psychological First Aid - Professional Training
  • Management of Aggressive Behavior - Professional Training
  • BLS Certified


Timeline

Practice Manager

Mainline Healthcare
07.2022 - 09.2025

Office Coordinator

Mainline Healthcare
11.2018 - 07.2022

Patient Service Representative

Mainline Healthcare
09.2007 - 11.2018

Bachelor of Science - Business Administration

Chestnut Hill College

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