Sheannene Sullivan
Cameron,NC
Summary
Skilled Ophthalmic Medical Technician with experience in supporting ophthalmologists by conducting diagnostic tests, maintaining sophisticated eye care equipment, and providing patient education on procedures and eye care. Demonstrated ability to adapt to evolving technology and best practices within fast-paced clinical settings. Strong interpersonal skills enhance patient comfort and trust, contributing to improved patient outcomes. Efficiently managed workflow and patient scheduling, resulting in smoother clinic operations and enhanced productivity.
Overview
19
19
years of professional experience
Work History
Physical Security Specialist
US Army
Fayetteville, NC
08.2023 - 12.2024
- Designed, implemented, and maintained security systems and controls.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Recommended enhancements and improvements to security standards and maintained and monitored access control and video surveillance with full knowledge of federal, state and local laws.
- Developed and implemented anti-terrorism policies, administered force protection programs and served as technical authority on anti-terrorism and overall security.
- Collaborated with IT department on technical issues related to physical security systems such as CCTV cameras, biometric readers.
- Assisted in developing emergency plans in case of natural disasters or other emergencies.
- Investigated incidents of theft or vandalism on the premises and coordinated with law enforcement as needed.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Performed periodic audits of access control systems to ensure accuracy of data entry and appropriate user access levels are granted.
Operations Manager
US Army
Fayetteville, NC
06.2021 - 03.2023
- Formed and sustained strategic relationships with clients.
- Responded to information requests from superiors, providing specific documentation.
- Planned delivery routing, team workflows, and promotional initiatives.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
Detachment Sergeant
US Army
Fayetteville , NC
08.2018 - 03.2021
- Ensured that all personnel were properly trained on departmental policies and procedures.
- Assisted with the development of training programs for new recruits.
- Managed day-to-day operations including budgeting, scheduling, and equipment maintenance.
- Attended meetings with state representatives to discuss issues related to public safety.
- Prepared, planned for and coordinated execution of support missions to aid deployed forces and individuals.
- Prepared detailed written reports and formulated policy and guidance for use of subordinate organizations.
- Provided leadership during high-pressure situations such as hostage negotiations or civil unrest scenarios.
Organization Training Coordinator
US Army
Fayetteville, NC
01.2016 - 08.2018
- Monitored participants' progress during the training session.
- Implemented diversity and inclusion training programs to foster an equitable workplace environment.
- Ensured that all necessary equipment was available prior to a session commencing.
- Coordinated logistics for training sessions, including scheduling, venue selection, and equipment setup.
- Maintained accurate records of all trainings conducted.
Optical Assistant Supervisor
US Army
Korea
01.2015 - 12.2015
- Performed administrative duties such as data entry and filing paperwork.
- Supported optometrist with vision screenings and exams by prepping rooms with medical instruments.
- Implemented infection control procedures for all optometric instruments and patient contact areas.
- Conducted comprehensive pre-test procedures, including visual acuity, color vision, pressure tests, and auto-refraction.
- Determined most appropriate tools and treatments for specific eye problems.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Managed daily operations of the clinic, including scheduling appointments and assigning staff of multiple clinics in three cities.
Medical Supply Technician
US Army
Killeen, TX
07.2011 - 12.2013
- Checked sterile supplies to detect outdated materials.
- Ensured proper storage of medical equipment and supplies according to manufacturer's instructions.
- Participated in training sessions related to proper handling techniques for medical equipment and supplies.
- Processed customer orders in a timely manner.
- Rotated stock to maintain uninterrupted supply support for assigned areas.
- Processed requisitions for medical equipment and supplies in accordance with departmental policies and procedures.
- Conducted periodic inspections of all stored items for expiration dates, damage, and took appropriate action when necessary.
- Maintained records of inventory or equipment usage, ordering medical instruments or supplies with low inventory.
- Received incoming medical supply orders from warehouse by verifying shipments against receiving reports.
- Assisted with the ordering, receiving, stocking, and distribution of medical supplies.
Optical Assistant
US Army
Leesville, LA
06.2009 - 06.2011
- Answered phone calls from potential customers inquiring about services offered by the practice.
- Assisted optometrists with patient eye exams, ensuring accurate diagnosis and optimal patient care.
- Improved fit of patients' glasses and completed basic repairs covered by office warranty.
- Organized patient records according to established procedures.
- Utilized electronic health record systems for accurate and efficient patient data management.
- Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
- Obtained accurate patient histories through detailed interviews and documented information in EHR.
- Demonstrated how to properly insert and remove contact lenses.
- Scheduled patient appointments, maximizing clinic efficiency and improving patient satisfaction.
- Monitored stock levels of optical supplies for reordering purposes.
- Assisted in the adaptation of eyewear, making adjustments for fit and comfort.
- Screened patients for issues and eye diseases, checking visual acuity, color plates, pupil dilation and papillary function.
- Conducted tonometry or tonography tests to measure intraocular pressure.
- Conducted comprehensive pre-test procedures, including visual acuity, color vision, pressure tests, and auto-refraction.
- Analyzed chart in preparation of patient engagement to review diagnostic testing, photos and preventive measures needed.
Optician
US Army
Columbia, SC
01.2006 - 06.2009
- Dispensed contact lenses upon completion of fitting process.
- Maintained accurate records of all transactions in computer system.
- Inspected completed eyeglasses to ensure accuracy before releasing them to patients.
- Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
- Heated, shaped, or bent metal or plastic frames to fit eyeglasses to client.
- Checked finished lenses for conformance to order specifications, quality and customer needs.
- Repaired broken frames using specialty tools and equipment.
- Wrote up work orders for grinding lenses and assembling eyeglasses.
- Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
- Calculated measurements for eyewear using optical measuring devices.
- Ordered stock from suppliers based on customer orders.
- Worked effectively in team environments to make the workplace more productive.
Education
Organizational Leadership
AMED Leadership
San Antonio, TX07-2022
Drug Prevention
Prevention Leader
Fayetteville, NC11-2018
Leadership
AMED Leadership
San Antonio, TX10-2016
Leadership
Leadership Course
Leesville, LA11-2010
Optician - Optometry
Nostra Optician School
Yorktown, VA12-2005
High School Diploma -
Scotland High School
Laurinburg, NCSkills
- Security awareness
- Crime prevention
- Asset protection
- Perimeter security
- Security training
- Threat analysis
- Background checks
- Customer service
- Patient care
- Frame repair specialist
- Visual field testing
- Chart preparation
- Pre-testing procedures
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Supervised team of 10 staff members.
Affiliations
- US Army
Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteOn-SiteHybridImportant To Me
Career advancementWork-life balanceWork from home optionPaid time offPersonal development programsLanguages
English
Native language
Timeline
Physical Security Specialist
US Army
08.2023 - 12.2024
Operations Manager
US Army
06.2021 - 03.2023
Detachment Sergeant
US Army
08.2018 - 03.2021
Organization Training Coordinator
US Army
01.2016 - 08.2018
Optical Assistant Supervisor
US Army
01.2015 - 12.2015
Medical Supply Technician
US Army
07.2011 - 12.2013
Optical Assistant
US Army
06.2009 - 06.2011
Optician
US Army
01.2006 - 06.2009
Organizational Leadership
AMED Leadership
Drug Prevention
Prevention Leader
Leadership
AMED Leadership
Leadership
Leadership Course
Optician - Optometry
Nostra Optician School
High School Diploma -
Scotland High School
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