Sheannette Hall
Fairburn,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Assistant Community Manager
Waterton
Norcross, GA
01.2021 - 02.2023
- Increased occupancy from 88% to 98 %, within 3 weeks. Received and processed resident payments, updated system accounts daily.
- Collected over $586 K in delinquent accounts in 6month period.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Implemented property management systems to support community and expertly handle diverse needs.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Managed Several Emergency situations pertaining to property and safety of our residents.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed senior-level personnel working in marketing and sales capacities.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
Assistant Community Manager
RAM Partners LLC
Atlanta, GA
03.2017 - 01.2021
- Increased residency by 45% with income based.
- Implemented LIHTC program certifications for properties.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Implemented property management systems to support community and expertly handle diverse needs.
- Managed serval properties within greater Atlanta area.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
Property Manager
ESS, Consultants (Agency)
Atlanta, GA
03.2017 - 09.2020
- Managed 385 Units, both tax credit and conventional.
- Tax Credit based properties.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Completed annual rent calculations using housing database software.
- Generated professional networks by engaging in professional, industry and government organizations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
Education
Bachelor of Science - Financial Services Marketing Operations
Berkeley City College
Berkeley, CA05.1990
Skills
- Vendor Management
- Rental Pricing Strategies
- Month-End Closings
- Yardi /CRM Software Proficiency
- Property Inspection
- Delinquency Monitoring
- Deposit Accounting
- Vendor Contracts
- Property Management
- Daily operations oversight
Timeline
Assistant Community Manager
Waterton
01.2021 - 02.2023
Assistant Community Manager
RAM Partners LLC
03.2017 - 01.2021
Property Manager
ESS, Consultants (Agency)
03.2017 - 09.2020
Bachelor of Science - Financial Services Marketing Operations
Berkeley City College
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