Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sheapree Randall

Southgate,MI

Summary

Experienced and dedicated customers needs, with a proven track record of providing exceptional customer service in various industries. Skilled in resolving customer issues, cultivating positive relationships, and exceeding performance metrics. Strong communication and problem-solving abilities with a focus on enhancing customer satisfaction.

Overview

Work History

Sports Massage Therapist

MGM Resorts Detroit (Immerse Spa)
  • Assisted customers with product information, technical support, and account inquiries
  • Handled escalated issues and worked towards a swift resolution to meet customer needs
  • Conducted customer satisfaction surveys to gather feedback for service improvement
  • Contributed to the development of internal knowledge base for customer support team.
  • Collaborated with other healthcare professionals to create comprehensive care plans for athletes, ensuring optimal recovery and performance enhancement.
  • Provided exceptional customer service while scheduling appointments, addressing concerns, and maintaining accurate records of treatments provided.

Front Desk Receptionist

Trap Yoga And Massage Studio
  • Responded to customer inquiries via phone, email, and chat in a timely and professional manner
  • Resolved customer complaints effectively, ensuring customer retention and satisfaction
  • Processed orders, returns, and exchanges accurately and efficiently
  • Collaborated with cross-functional teams to improve overall customer experience.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.

Education

High School Diploma -

Romulus Senior High School
Romulus, MI

Henry Ford College
Dearborn, MI

Irene's Myomassology Institute, Inc.
Detroit, MI

Skills

  • Excellent communication skills
  • Strong problem-solving abilities
  • Customer relationship management
  • Multitasking and time management
  • Proficiency in CRM software
  • Adaptability and resilience in high-pressure environments

Timeline

Sports Massage Therapist

MGM Resorts Detroit (Immerse Spa)

Front Desk Receptionist

Trap Yoga And Massage Studio

High School Diploma -

Romulus Senior High School

Henry Ford College

Irene's Myomassology Institute, Inc.

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Sheapree Randall