Sheareen Jacobs
Program Manager
Roseville,CA
Summary
Seasoned Program Manager with a demonstrated history of excellence in driving team collaboration and achieving business objectives. Passionate about cultivating strong customer relationships and dedicated to enhancing customer success and overall satisfaction. Recognized for analytical problem-solving, leadership, and a hands-on approach to tackling challenges. Committed to fostering team growth, enhancing employee engagement, and consistently exceeding performance benchmarks.
Overview
17
17
years of professional experience
Work History
Program Manager
Advance Solutions
11.2021 - Current
- Engage with customers and stakeholders to discern business needs, assess progress, and strengthen relationships.
- Partner with business leadership to prioritize needs based on resource availability and risk.
- Lead a dynamic program team comprising of 3 project managers and over 20 technical experts.
- Implement and continuously improve processes that enhance consistency, alignment, and accuracy, contributing to company achievements and tailored customer strategies.
- Coach and mentor team members to enhance performance and skillsets.
- Utilize effective project management methodologies for streamlined project execution.
- Regularly report program status, risks, and performance metrics to senior management and stakeholders.
Program Manager
Underwriter Laboratories (UL)
04.2017 - 11.2021
- Spearheaded a partnership with Apple to establish a 3rd party certification lab within UL, targeting automobile manufacturers implementing Apple CarPlay.
- Crafted the Apple CarPlay program guide to set governance standards based on Apple's expectations and led the identification, purchase, and setup of essential equipment for certification.
- Managed a team of 20+ staff within the Innovations sector, overseeing hiring, onboarding, training, and continuously monitoring performance for high standards and efficiency.
- Developed and implemented systems, methods, and procedures to enhance operational quality, streamline workflows, increase efficiency, reduce costs, and shape organizational culture.
- Built and maintained relationships with vehicle manufacturers, external vendors, suppliers, and customers, ensuring timely certification and using dynamic communication and issue-resolution skills.
- Analyzed and reported key performance metrics to senior management.
Operations Manager
National Technical Systems Inc.
02.2015 - 04.2017
- Maintained an up-to-date knowledge of industry standards, best practices, and emerging technologies.
- Oversaw the establishment and maintenance of rigorous quality control procedures, ensuring that all tests, inspections, and certifications met industry standards and client specifications.
- Ensured that the organization remained compliant with local, national, and international certification standards.
- Engaged with certification bodies, industry groups, or standards organizations to ensure alignment and maintained an up-to-date knowledge of industry standards, best practices, and emerging technologies.
- Monitored financial metrics and adjusted operational strategies to maximize profit margins while meeting quality and compliance standards.
- Addressed client concerns regarding testing procedures, results, or certification, ensuring that reports were detailed, accurate, and delivered promptly.
- Promoted continuous learning and professional development among team members, ensuring that the testing team was trained on the latest methods, equipment, and safety procedures.
- Identified potential risks associated with testing procedures and implemented measures to minimize them, while also ensuring regular maintenance, calibration, and upgrading of testing equipment.
Manager, Project Management Office
National Technical Systems Inc.
04.2012 - 02.2015
- Developed and refined the PMO strategy in alignment with industry standards and organizational objectives and designed and implemented standardized project management processes specific to hardware compliance testing.
- Oversaw multiple projects, ensuring they adhered to established timelines, budgets, and quality standards while proactively identifying and resolving bottlenecks and challenges.
- Communicated regularly with senior management, project teams, and clients, providing updates and addressing concerns.
- Allocated human and technical resources, ensuring optimal utilization for project requirements, and managed project budgets emphasizing cost efficiency and quality.
- Identified potential risks in project timelines and deliverables, developing mitigation strategies and ensuring projects adhered to relevant regulations.
- Oversaw the documentation of project progress and outcomes; prepared and presented detailed reports on project statuses, KPIs, and results to stakeholders.
- Led and mentored the PMO team, fostering a collaborative and performance-driven environment and emphasizing continuous improvement by evaluating project outcomes to refine PMO processes.
Senior Project Manager
National Technical Systems Inc.
04.2006 - 04.2012
- Established relationships with clients, gathered their requirements and ensured their satisfaction.
- Defined project scope, objectives, timelines, milestones, and deliverables, adapting strategies based on changes in regulations or objectives.
- Led, mentored, and coordinated cross-functional teams, resolving conflicts and addressing arising issues.
- Developed budgets, monitored expenses, and made necessary adjustments to ensure cost efficiency and project success. Identified and mitigated potential risks, ensuring all activities complied with industry regulations.
- Prepared and presented project updates to stakeholders, maintaining accurate documentation and ensuring transparency.
- Analyzed project outcomes for improvement, implementing lessons learned and staying updated on industry standards.
Skills
- Customer Engagement and Success
- Managing Operations and Efficiency
- Strategy Development and Solution Delivery
- Program Development and Management
- Profit Optimization and Revenue Growth
- Resource, Forecasting, and Budget Management
- Continuous Improvement
- Negotiation and Conflict Resolution
- Team Leadership
- Employee Coaching and Mentoring
- Agile Projects
- ServiceNow
- MS Office Applications
Accomplishments
Most Valued Professional Award (Center of Excellence – PMO Practice, 11/2022)
Certification
Certified ScrumMaster® (CSM®)
Scrum Alliance Issued Dec 2021 · Expires Dec
Credential ID 1493587
Certified System Administrator
ServiceNow
Credential ID 23513524
Timeline
Program Manager
Advance Solutions
11.2021 - Current
Program Manager
Underwriter Laboratories (UL)
04.2017 - 11.2021
Operations Manager
National Technical Systems Inc.
02.2015 - 04.2017
Manager, Project Management Office
National Technical Systems Inc.
04.2012 - 02.2015
Senior Project Manager
National Technical Systems Inc.
04.2006 - 04.2012
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