SHEAREYA WILLIAMS
Jackson,GA
Summary
Results-driven professional with over 10 years of experience in Leadership, Problem Solving, and Administrative work. Proven track record of achieving measurable outcomes in team leadership. Adept at leveraging data-driven insights and cross-functional collaboration to drive success. Seeking a challenging position to contribute to and grow with a forward-thinking organization.
Overview
10
10
years of professional experience
Work History
Lead New Hire Trainer
Sutherland Healthcare Solutions
11.2022 - Current
- Collaborated with management to identify company training needs and schedules.
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Created training programs and instructional materials to further educate personnel.
- Analyzed and evaluated training effectiveness and program outcomes.
- Managed new employee orientation training process for more than 21 employees each year
- Trained new hires to perform cross-training exercises with experienced workers
- Delivered new employee onboarding and training sessions via Microsoft Teams and WebEX.
Licensed Life and Health Insurance Agent
Sutherland Healthcare Solutions
10.2020 - 11.2022
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Maintained strict confidentiality with all personal data as per company guidelines.
- Viewed reports regularly to make sure processing was conducted efficiently.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures, and HIPAA regulations.
- Explained advantages, features, and disadvantages of various policies to promote sale of plans, boosting overall sales by 15%
Sr Personal Banker
Wells Fargo
08.2019 - 10.2021
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Utilized customer relationship management software to provide accurate and complete customer service.
- Promoted financial products by maintaining excellent service offering knowledge.
- Established new accounts for high-net-worth individuals and serviced existing accounts to maximize revenue.
Sr Loan Specialist
OneMain Financial Group
10.2013 - 08.2019
- Collaborated with other departments to promptly process loan applications.
- Submitted loan applications to the underwriter for verification and recommendations.
- Utilized risk management strategies to attain high loan approval rates.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Negotiated loan terms to provide favorable outcomes for both customers and lenders.
Education
Associate of Arts - General Studies
Oakland Community College
Bloomfield Hills, MI2031
Skills
- Leadership and Management
- Listening and Communication
- Product and Data Analyst
- Problem-Solving
- Information Technology
- Microsoft Office
- Adult Learning Theories
- Team Work and Collaboration
- Virtual Presentation
- Project Management
- Data Research and Validation
- Performance Monitoring and Evaluation
License
Life, Accident & Sickness License
Timeline
Lead New Hire Trainer
Sutherland Healthcare Solutions
11.2022 - Current
Licensed Life and Health Insurance Agent
Sutherland Healthcare Solutions
10.2020 - 11.2022
Sr Personal Banker
Wells Fargo
08.2019 - 10.2021
Sr Loan Specialist
OneMain Financial Group
10.2013 - 08.2019
Associate of Arts - General Studies
Oakland Community College
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