Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Shearon T. Williams

Customer Relations
Waldorf,MD

Summary

Versatile professional with experience spanning education, housing support, customer service, and administrative operations. Skilled in fostering positive relationships with students, parents, clients, and stakeholders while ensuring compliance with organizational policies and procedures. Adept at classroom assistance, case documentation, and office management, with proven ability to coordinate schedules, maintain accurate records, and streamline information systems. Recognized for strong communication, problem-solving, and collaboration skills, bringing a detail-oriented and compassionate approach to supporting diverse communities in dynamic environments.

Overview

35
35
years of professional experience
6
6
Certifications
1
1
year of post-secondary education

Work History

Housing Care Specialist & Liaison

Greater Washington Urban League
Washington , DC
01.2023 - 10.2025
  • Coordinated housing inspections to ensure regulatory compliance and improve client support.
  • Maintained GWUL housing database for tenants in Family Rehousing Stabilization Program.
  • Facilitated communication among landlords, tenants, case managers, and governing agencies.
  • Monitored compliance with regulations for Family Rehousing Stabilization Programs.
  • Organized information systems to enhance data accessibility for efficient project tracking.
  • Provided compassionate assistance to clients navigating diverse social services.

Peri-Operative Administrative Assistant+

Sibley Memorial/John Hopkins Hospital
Washington, DC
04.2014 - 12.2023
  • Delivered compassionate patient care and administrative support across multiple departments.
  • Monitored vital signs and reported changes to medical team promptly.
  • Collected blood samples using proper techniques and safety protocols.
  • Managed patient flow, scheduling, and coordination with the medical team.

Long Term Elementary Substitute Teacher/After-School Program Director

Mattaponi Elementary
Upper Marlboro, MD
08.1990 - 08.2012

- Designed and delivered engaging mini-lessons, art projects, and structured play activities to support academic and social development of school-age children.
- Maintained consistent communication with students and parents regarding classroom programs, school policies, and individual student needs, fostering strong family-school partnerships.
- Implemented and monitored student safety measures across all activities, minimizing accidents and ensuring a secure learning environment.
- Supervised groups of 35+ students during outdoor and physical education periods, balancing group oversight with individual attention to safety and participation.
- Selected and provided nutritious snacks and educational materials, promoting healthy habits and reinforcing learning through play.
- Planned and facilitated staff development and in-service training sessions, enhancing instructional strategies and team collaboration.
- Built partnerships with parents, local businesses, and community

- Kept students on-task with proactive behavior modification and positive reinforcement strategies.

- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.

Education

High School Diploma -

Forestville High School
Forestville, MD
06-1989

No Degree - Psychology

Bowie State University
Bowie, MD
08.1995 - 08.1996

Skills

  • Housing compliance and inspections
  • Client outreach
  • Problem solving
  • Software system proficiency
  • Customer relationship management
  • Project coordination and problem solving
  • Attention to detail and critical thinking
  • Team collaboration/building
  • Scheduling
  • Communication/Organizational skills

Certification

  • Phlebotomy
  • Hospitality I, II, & III
  • Event Management
  • Interior Design
  • Early Childcare I & II
  • Housing Inspector HQS (DMV)
  • Esthetics
  • Notary/Loan Signing Notary

References

References available upon request.

Timeline

Housing Care Specialist & Liaison

Greater Washington Urban League
01.2023 - 10.2025

Peri-Operative Administrative Assistant+

Sibley Memorial/John Hopkins Hospital
04.2014 - 12.2023

No Degree - Psychology

Bowie State University
08.1995 - 08.1996

Long Term Elementary Substitute Teacher/After-School Program Director

Mattaponi Elementary
08.1990 - 08.2012

High School Diploma -

Forestville High School
Shearon T. WilliamsCustomer Relations
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