Shea Taylor Tellez
Lutz,FL
Summary
Highly proficient Senior Customer Service Representative with demonstrated customer service orientation and interpersonal and communication skills to effectively handle multiple tasks in fast paced environment. Quality-focused producer consistently meets team and department production targets by delivering strong output to achieve metrics. Mentors new hires and existing staff in call handling best practices to promote accurate and consistent call responses.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Customer Service Representative
Vector Solutions
11.2021 - Current
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Streamlined customer service processes for increased efficiency and improved response times.
- Mentored junior team members, contributing to their professional development and overall team success.
- Collaborated with cross-functional teams to develop new strategies for enhancing customer experience.
- Developed comprehensive knowledge of company products and services in order to provide accurate information to customers.
- Consistently exceeded performance targets, earning recognition as a top-performing Senior Customer Service Representative on multiple occasions.
Extern Coordinator
UMA
10.2018 - 03.2020
- Enhanced externship program by establishing strong relationships with industry partners and healthcare facilities.
- Streamlined extern placement process, ensuring timely and efficient coordination of student assignments.
- Increased student satisfaction by carefully matching externs with appropriate job sites based on individual skills and interests.
- Collaborated closely with faculty members to incorporate real-world experiences into the curriculum for better learning outcomes.
- Managed the evaluation process for externs, providing constructive feedback to support professional growth.
- Maintained consistent communication between the school, students, and externship supervisors to ensure seamless coordination and success.
- Ensured compliance with all regulatory requirements related to student placements at external organizations.
- Negotiated agreements with new partner organizations, effectively expanding the school''s network of available externship opportunities.
Assistant Manager - Training and Development
Bonefish Grill
01.2016 - 03.2020
- Increased efficiency by implementing new processes and providing administrative support to management.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Supported business growth by assisting in marketing campaigns and coordinating events.
Education
Associate of Arts - Fashion Merchandising
IADT
Tampa, FL03.2003
Skills
- Database Research
- Documentation Review
- De-Escalation Techniques
- CRM Software
- Procedure writing
- Process Optimization
- Staff Training
- Customer Service
- Conflict Management
Certification
Google IT certification
Timeline
Senior Customer Service Representative
Vector Solutions
11.2021 - Current
Extern Coordinator
UMA
10.2018 - 03.2020
Assistant Manager - Training and Development
Bonefish Grill
01.2016 - 03.2020
Associate of Arts - Fashion Merchandising
IADT
Google IT certification
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