Sheatona Dodds
Little Rock ,AR
Summary
Driven and compassionate healthcare professional with extensive experience in patient care and support across various settings, including Cornerstone Hospital. Skilled in vital signs monitoring and demonstrating empathy, consistently enhancing patient satisfaction. Proficient in Microsoft Excel and adept at improving operational efficiencies, contributing to a 20% increase in patient care delivery effectiveness.
Overview
14
14
years of professional experience
Work History
CNA
Cornerstone Hospital
06.2024 - Current
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
Behavior Technician
The Centers
08.2023 - Current
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Assisted clients in identifying and setting goals to promote positive behavior development.
- Enhanced client progress by implementing individualized behavior intervention plans.
Outbound Customer Service Representative
Addecco
03.2023 - 03.2024
- Participated actively in team meetings, contributing valuable insights into ways of enhancing customer service delivery.
- Delivered constructive suggestions to supervisor for improving outbound sales development processes.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
- Educated customers on offerings and upsold products and services to increase revenue.
CNA
Briarwood Nursing and Rehabilitation Center
11.2017 - 09.2023
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
Behavior Technician
CHDC
06.2017 - 10.2017
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Assisted clients in identifying and setting goals to promote positive behavior development.
- Enhanced client progress by implementing individualized behavior intervention plans.
CNA
Woodland Hills Nursing Home
01.2016 - 03.2017
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
CNA/PTC
St. Vincent's Hospital
07.2015 - 10.2015
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
CNA
Hickory Heights Nursing and Rehab
05.2014 - 02.2015
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Dietary Assistant
Hickory Heights Nursing and Rehab
12.2010 - 05.2014
- Increased overall kitchen productivity by assisting with food preparation tasks such as chopping vegetables, assembling plates, and serving meals during peak hours.
- Demonstrated strong attention to detail while completing daily tasks such as taking accurate meal orders from nurses or directly from patients when necessary.
- Ensured food safety standards were met by adhering to proper storage, handling, and sanitation procedures.
- Enhanced team efficiency through effective communication with kitchen staff, dietitians, and nursing personnel.
- Helped create a positive work environment by actively supporting coworkers during busy times or when additional assistance was required.
Education
Still Attending - Business Administration
Pulaski Technical College
North Little Rock, ARMedical Assistant
Eastern Technical College
Little Rock, AR11.2012
Skills
Patient Care
Vital signs monitoring
Compassion and Empathy
Bathing Assistance
Direct Patient Care
Call center experience
Computer Proficiency
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Research
Office equipment proficiency
Languages
English
Professional Working
Timeline
CNA
Cornerstone Hospital
06.2024 - Current
Behavior Technician
The Centers
08.2023 - Current
Outbound Customer Service Representative
Addecco
03.2023 - 03.2024
CNA
Briarwood Nursing and Rehabilitation Center
11.2017 - 09.2023
Behavior Technician
CHDC
06.2017 - 10.2017
CNA
Woodland Hills Nursing Home
01.2016 - 03.2017
CNA/PTC
St. Vincent's Hospital
07.2015 - 10.2015
CNA
Hickory Heights Nursing and Rehab
05.2014 - 02.2015
Dietary Assistant
Hickory Heights Nursing and Rehab
12.2010 - 05.2014
Still Attending - Business Administration
Pulaski Technical College
Medical Assistant
Eastern Technical College
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