Sheaunta Hardnette
Atlanta,GA
Summary
Attentive Office Medical Assistant capable of recording and updating patient information in medical office database, as well as following up with patients and scheduling appointments. Adept at preparing blood and urine samples for processing and liaising with insurance providers on behalf of patients. Highly organized and meticulous Administrative Assistant with 2-5 years' experience in corporate office settings. Demonstrated proficiency in , MS Word and Excel/Office 365 outlook. Administrative professional offering excellent communication and computer skills. Accomplished at meeting deadlines and working with a high level of multicultural awareness and adaptability. Outgoing and friendly receptionist delivering customer service and administrative excellence in all facets of clerical support and public interaction. Excellent in the management of calendar obligations, scheduling, data-entry and database administration.
Dependable Administrator with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Atlanta Medical Hospital
Atlanta, GA
03.2019 - 08.2019
- Processed client rebate reconciliation, reporting and check requests.
- Worked with upper management to complete complex projects on tight budgets within specific timelines.
- Greeted numerous visitors, including VIPs, vendors and interview candidates.
- Increased customer service success rates by quickly resolving issues.
- Obtained signatures for financial documents and internal and external invoices.
- Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO.
- Maintained a clean reception area, including lounge and associated areas.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Opened and properly distributed incoming mail.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Directed guests and routed deliveries and courier services.
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling range of routine and special requirements.
- Executed record filing system to improve document organization and management.
- Developed correspondence letters, memos and emails.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Verified accuracy of business records by consistently updating customer information.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Coordinated, scheduled and arranged business meetings and travel calendars.
- Arranged rapid office equipment repair and maintenance with vendors.
- Oversaw automated tracking and documentation of data, client correspondence and office operations.
- Drafted common document templates for use by executives and employees.
- Maintained staff directory and company policy handbook for human resources department.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Created presentations and proposals for use in meetings, assisted in bookkeeping and produced budget reports.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Supported staff on special assignments and ad hoc projects.
- Strategically distributed administrative tasks amongs clients/patients/ staff and provided guidance to promote performance.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Handled client correspondence and tracked records to foster office efficiency.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Coached new employees on administrative procedures, company policies and performance standards.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
- Organized weekly staff meetings and logged minutes for corporate records.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Performed research to collect and record industry data.
- Coordinated bookkeeping activities in QuickBooks and Lawson.
- Created detailed expense reports and requests for capital expenditures.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
- Edited subcontractor proposals, project punch lists, transmittals and memorandums for organizational support.
Recording Document Specialist
OS NATIONAL
Duluth, GA
09.2019 - 02.2020
- Copied, logged and scanned supporting documentation.
- Analyzed departmental documents for appropriate distribution and filing.
- Scanned paper records to transfer to digital filing systems.
- Received records approval from individuals mentioned in filing system for transfer or release.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Accurately pulled patient records in a timely manner, typically within a 1-hour period.
- Kept an accurate log of all requests for medical information and records.
- Ordered and read lab tests, x-rays, MRIs, Ultrasound's, and EKGs.
- Transported patients to and from different departments.
- Accurately recorded and reported test results according to established procedures.
- Scheduled patient admissions and discharges.
- Oversaw private and MCR billing, payroll, AP, and AR and verified that proper procedures were followed.
- Ensured HIPAA compliance.
- Responded to Code Red pages and followed through on disposition of patients.
- Communicated goals, plans and progress to parents or guardians.
- Maintained all confidential personnel files.
- Utilized VPN software to scan and clean up project documents.
- Carefully reviewed all documents and reports for completeness and accuracy.
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Monitored due dates and deadlines and worked to submit all documents on time or early.
- Coordinated document exchange between departments, contractors, suppliers and customers.
- Checked blueprints and drawings for accuracy and completeness.
- Used Adobe Acrobat, Blue Beam and ProjectWise for document management and enhancements.
- Prepared digital files, physical documents and work requests in compliance with company guidelines.
- Transmitted documents, organized revisions and tracked changes.
- Prepared documents for projects in accordance with project manager, team or client specifications.
- Maintained organized and efficient document flows by using excellent planning and multitasking skills.
- Managed file archival and information retrievals.
- Pitched in to assist with the corporate department with special projects and tasks.
- Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
- Allocated unique document numbers to internal documents and incoming external documents and tracked in database.
Rio Specialist
Ciox Health
Alpharetta, GA
11.2017 - 05.2018
- Established and managed policies for completing, coding, signing and indexing records.
- Uploaded records to patient's individual vault.
- Checked accuracy and integrity of files and resolved errors.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Reduced overhead by taking on more responsibility with creative and administrative projects.
- Scanned physical files into digital records.
- Greeted numerous visitors, including VIPs, vendors and interview candidates.
- Planned and executed all aspects of office headquarter move.
- Provided clerical support to company employees, including copying, faxing and file management.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Supported program operations by preparing and updating documents, reports and spreadsheets.
- Managed electronic records database and handled all file requests.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
- Opened and properly distributed incoming mail.
- Kept reception area clean and neat to give visitors a positive impression of the company.
- Gathered statistical data to enhance reports and presentations; managed scheduling of appointments and meetings for employees.
- Processed accounts receivable and accounts payable.
- Verified and created claim Numbers by communicating with various insurance companies.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Indexed, cataloged and stored physical records.
- Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
- Kept detailed records of project progress, discrepancies and other funding issues.
- Prepared, presented and maintained appropriate stock levels to promote product availability to customers.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Followed all company policies and procedures to deliver quality work.
- Monitored customer lines at POS and opened additional registers to expedite sale process.
Document Management Specialist
Altegra Health Solution
Alpharetta, GA
06.2018 - 12.2018
- Prepared digital files, physical documents and work requests in compliance with company guidelines.
- Transmitted documents, organized revisions and tracked changes.
- Prepared documents for projects in accordance with project manager, team or client specifications.
- Maintained organized and efficient document flows by using excellent planning and multitasking skills.
- Managed file archival and information retrievals.
- Utilized VPN Software to scan and clean up project documents.
- Completed transmittal logs and stored in files for specified durations.
- Manipulated and converted documents to meet needs of individual personnel or projects.
- Built and updated diverse documents, charts, tables and mail merges using various programs.
- Provided support for document controls and worked with contract documents.
- Carefully reviewed all documents and reports for completeness and accuracy.
- Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
- Monitored due dates and deadlines and worked to submit all documents on time or early.
- Allocated unique document numbers to internal documents and incoming external documents and tracked in database.
- Evaluated current document processes, suggested methods for change and implemented successful improvements.
- Enforced use of standardized forms and templates to achieve uniformity of communications across departments and functions.
- Liaised with project teams, vendors and third parties on documentation flow, handover and project close-out.
Manager
Walgreen's Pharmacy
Lithonia, GA
04.2019 - 10.2020
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Conducted monthly inventories of raw materials and components on work floor.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Manager
Rue 21
Mishawaka, IN
11.2020 - 02.2022
- Explained services and products to customers in friendly and engaging way.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts.
- Shouldered management responsibilities during absence of manager.
- Assisted established management staff with operational oversight, business development and process improvement strategies.
- Resolved escalated concerns using professionalism and understanding of facets of issue.
- Monitored employee performance and enacted improvement plans, coordinated disciplinary actions or provided rewards.
- Collaborated in professional team to solve workflow issues.
- Planned and implemented team projects to accomplish objectives.
- Excelled in every store position and regularly backed up front-line staff.
- Created internal control of day-to-day transactions and punctually opened and closed business.
- Aligned team actions with company policies and industry standards.
- Forecasted business needs and scheduled employees to meet expected demands.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Reviewed financial accounts for accuracy and resolved discrepancies.
- Regulated service delivery to keep operations productive and in line with budget requirements.
- Managed and mentored 7 employees.
Education
Bachelors Of Science - BUSINESSES
Texas Southern University
Houston, TX06.2022
Skills
- Strong verbal communication
- Data management
- Extremely organized
- Team leadership
- Document scanning
- Code validation skills
- Data entry
- Medical Billing and Coding
- Data Entry
- Office Assistances
- Medical Terminology’s
- Filing and data archiving
- Accurate and detailed
- Advanced clerical knowledge
- Appointment setting
- Customer service
- Office administration
- Multi-line phone proficiency
- Works well under pressure
- Administrative support specialist
- Mail handling
- Certified Medical Office Assistant
- Data Recording
- Information Confidentiality
- Intuit QuickBooks
- Opening and Closing Procedures
- Medical Records Management
- Customer Service
- Records Management Software
- Time Management
- Microsoft SharePoint
- Mail Management
- Critical Thinking
- Front Office Management
- Running Errands
- Financial Records and Processing
- Spreadsheet Creation
- Data Collation
- Project Management
- Client Correspondence
- Social Perceptiveness
- Executive Presentation Development
- Delivery Scheduling
- Office Supply Management
- Correspondence Typing
- Call Transfers
- Appointment Scheduling Software
- Creating Presentations and Proposals
- Meeting Planning
- Multi-Line Phone Proficiency
- Office Supplies and Inventory
- Bank Deposit Reconciliation
- Document Shredding
- Internal and External Communications
- Reading Comprehension
- Business Writing
- Company Directory
- Documentation
- Problem-Solving
- Coordination
- Service-Orientation
- Speaking
Timeline
Manager
Rue 21
11.2020 - 02.2022
Recording Document Specialist
OS NATIONAL
09.2019 - 02.2020
Manager
Walgreen's Pharmacy
04.2019 - 10.2020
Administrative Assistant
Atlanta Medical Hospital
03.2019 - 08.2019
Document Management Specialist
Altegra Health Solution
06.2018 - 12.2018
Rio Specialist
Ciox Health
11.2017 - 05.2018
Bachelors Of Science - BUSINESSES
Texas Southern University
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