Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sheavon Taylor

Pineville,NC

Summary

Passionate customer experience professional with over 5 years of expertise in delivering top-tier service and creating meaningful, solution-driven interactions. I thrive in fast-paced environments where empathy, quick thinking, and creativity are key to resolving complex challenges. As a natural problem solver and team player, I excel at turning customer issues into opportunities for brand loyalty and satisfaction. With experience in hospitality and leadership, I bring a customer-first mindset and a dedication to wellness that aligns perfectly with Nutrafol's commitment to growth and innovation. Eager to contribute my skills to a team focused on empowering others through exceptional service and cutting-edge solutions. Let’s keep growing—together.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Hospitality Leader

Trinity Worship Center
Charlotte, NC
01.2024 - Current
  • Oversee hospitality services, including food service, event planning, and guest relations, ensuring a welcoming and seamless experience for members and guests.
  • Serve as the in-house chef, creating nutritious, tailored meal plans for a variety of church events, including community meals, fundraisers, and worship concerts.
  • Plan, prepare, and execute meal services for small and large gatherings, coordinating with external vendors to source ingredients and maintain dietary accommodations.
  • Lead a team of 11 staff members, providing training, supervision, and performance feedback to ensure exceptional service delivery and event success.
  • Manage event logistics, budgets, and timelines, collaborating with internal departments and external vendors to secure necessary resources for flawless event execution.

Senior Customer Service Representative

LendingTree
Charlotte, NC
11.2022 - 05.2023
  • Promoted to Senior Agent for consistently exceeding performance metrics, including a 45% monthly sales conversion target, and demonstrating exceptional leadership skills.
  • Assisted in the training and development of new hires and corporate employees, providing feedback on learning modalities, and supporting on-the-job training initiatives.
  • Served as a subject matter expert, coaching and mentoring team members to improve overall performance and align with company goals.
  • Actively embodied company core values by connecting, serving, delivering, and delighting customers daily, driving customer loyalty and satisfaction.

Customer Service Representative

LendingTree
Charlotte, NC
07.2021 - 11.2021
  • Provided exceptional support across multiple channels (inbound calls, chat, email), consistently achieving high customer satisfaction and first-call resolution.
  • Managed customer interactions via Salesforce, ensuring precise data tracking and prompt follow-up.
  • Demonstrated strong problem-solving skills by de-escalating complex issues and resolving customer concerns in a professional, empathetic manner.
  • Advocated for customers by educating them on financial solutions, empowering them to make informed decisions aligned with their goals.
  • Consistently met or exceeded performance metrics, contributing to team success and maintaining a high standard of service delivery.

Assistant Store Manager

Family Dollar
Pineville, NC
04.2021 - 07.2021
  • Delivered exceptional customer support, consistently resolving inquiries and concerns, ensuring a positive customer experience.
  • Successfully supervised and trained staff, fostering a collaborative team environment focused on efficient operations and customer satisfaction.
  • Managed inventory, financial records, and store operations, developing strong organizational and multitasking skills essential for handling complex member issues.
  • Effectively de-escalated customer concerns with a professional approach, ensuring quick and effective resolutions while maintaining brand integrity.
  • Played a key role in loss prevention and operational excellence, aligning with mission-driven goals to positively impact customer experiences.

Warehouse Associate - Problem Solver

Amazon
Charlotte, NC
10.2019 - 11.2020
  • Identified and resolved complex customer and process issues in a high-volume, fast-paced environment, ensuring timely and efficient problem resolution.
  • Acted as a point of escalation for operational challenges, collaborating with multiple teams to troubleshoot and create solutions that enhanced the overall customer experience.
  • Demonstrated quick, creative thinking to resolve time-sensitive issues while maintaining a customer-first mindset.
  • Assisted in the onboarding and training of new team members, providing guidance on best practices for handling customer escalations and technical troubleshooting.
  • Utilized data analysis and root cause analysis techniques to address recurring problems, implementing solutions that improved workflow efficiency and minimized future issues.
  • Participated in process improvement initiatives, streamlining operations and increasing customer satisfaction.

Education

Bachelor of Science - Media Communications

Full Sail University
Winter Park, FL
11-2025

Skills

  • Customer Experience & Support
  • Problem Solving & Creative Thinking
  • Team Player & Collaboration
  • Tech Savvy (CRM Tools & Platforms like ZenDesk & Salesforce)
  • Strong Communication Skills (Written & Verbal)
  • Time Management & Prioritization
  • Passion for Wellness & Growth

Certification

  • ServSafe Food Manager Certification

Timeline

Hospitality Leader

Trinity Worship Center
01.2024 - Current

Senior Customer Service Representative

LendingTree
11.2022 - 05.2023

Customer Service Representative

LendingTree
07.2021 - 11.2021

Assistant Store Manager

Family Dollar
04.2021 - 07.2021

Warehouse Associate - Problem Solver

Amazon
10.2019 - 11.2020

Bachelor of Science - Media Communications

Full Sail University

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Sheavon Taylor