Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

SHEBA COTÉ

Mount Juliet,TN
SHEBA COTÉ

Summary

Experienced professional with 4+ years in call center management, 15+ years in program management, general management, employee sourcing and workforce development. Overall 30+ years in customer care and satisfaction. Bringing compassion, attention to detail, and time-management skills with an innate ability to coordinate needs associated with challenging and complex situations. Passion to serve, work, and strive in a team environment. Outgoing, vibrant, and dependable servant leader with a great attitude, integrity, and work ethic.

Overview

24
years of professional experience
1
Certification

Work History

Diet Office Technician
10.2021 - Current

Job overview

  • Monroe Carell Jr Children’s Hospital at Vanderbilt
  • Communicate with nurses and dieticians to ensure accurate patient diet orders, formulas, and supplements to facilitate safe and timely patient scheduling
  • Run analytical reports in EPIC, interpret data, and cross reference over 370 patients to confirm overall patient safety and satisfaction, fully delivering on expectations for care
  • Utilize multiple interface systems including Epic, Health Touch, and Experiencia
  • Manage high volume call center, serving as the final level of any escalation associated with call issues, and any other needs relating to the coordination of patient care
  • Distribute and regulate organizational strategies, changes to workflow, and focus efforts

Compass Inc, Thomas West Hospital

Supervisor
04.2021 - 10.2021

Job overview

  • Managed 15+ employees, scheduled, conducted reviews on process alignment and expectations to promote success in every aspect of the team, with an ultimate focus on patient satisfaction
  • Utilized multiple interface systems
  • Maintained high volume call center and served as the final level of escalation associated with any patient care need in a 720 fully staffed bed hospital
  • Conferred with residents and nurses regarding patient care and satisfaction

Lowe’s Inc

Supervisor
03.2019 - 04.2021

Job overview

  • Managed 25 employees in a retail setting
  • Mentored, trained, and developed, conducted reviews, and effected positive change and adaptation
  • Scheduled accordingly to meet the customer forecast
  • Utilized multiple interface systems
  • Monitored front desk, internet fulfillment center, and garden center and ensured positive customer experience
  • Built and established relationships with contractors, subcontractors, and trades
  • Upsold products, created purchase orders, scheduled and ensured deliveries
  • Mediated and rectified customer complaints and concerns

Old Hickory Steakhouse, Gaylord Opryland Hotel

Fine
12.2006 - 03.2019

Job overview

  • Managed and served up to 100 to 200 guests nightly within a multimillion-dollar restaurant in a high-profile event venue
  • Utilized multiple interface systems
  • Expert in fine wine and food pairing to facilitate extraordinary and memorable guest experiences
  • Responsible for guest satisfaction at the highest levels
  • Trained and mentored food runners, other servers, server assistants, and banquet attendants

Humphrey and Sons Construction

General Contractor
09.1999 - 12.2006

Job overview

  • CEO/CFO of partnership
  • Contract negotiator, project manager, and hiring manager monitoring 20 employees and over 35 subcontractors and trades
  • Clinched contracts, developed, and built productive relations with clients and subcontractors to exceed expectations
  • Created and developed drafts for indoor and outdoor renovations and landscape architecture design
  • Sourced for employees, on-boarded, interviewed, managed compensation, employee evaluations, promotion processes and employee mediation for resolutions

Education

Douglas Collage

B.C from Tourism and Hospitality

University Overview

Award for Outstanding Service and Academics, SuperHost Award

Miller Park Alumni

B.C

University Overview

Academy of Dramatic Arts Award for Lead Actress

Skills

  • Team Goals
  • Manage Calendars
  • Security Procedures
  • Administrative Assistance
  • Customer Satisfaction
  • Entering Patient Data

Certification

Leader of Employee Engagement Committee, VUMC (Vanderbilt University Medical Center) Member of WIT (Women in Technology) Member of Disability ERG (Employee Resource Group) Serv-Safe Certified ABC License, State of Tennessee Platinum, Gold, Silver, and Bronze Service Stars, Lowe’s Employee of the Month, January 2022, VUMC

Timeline

Diet Office Technician

10.2021 - Current

Supervisor

Compass Inc, Thomas West Hospital
04.2021 - 10.2021

Supervisor

Lowe’s Inc
03.2019 - 04.2021

Fine

Old Hickory Steakhouse, Gaylord Opryland Hotel
12.2006 - 03.2019

General Contractor

Humphrey and Sons Construction
09.1999 - 12.2006

Douglas Collage

B.C from Tourism and Hospitality

Miller Park Alumni

B.C

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