Sheba Martin
Richmond,VA
Summary
Achievements include improving outreach and operations in order to maximize community program success and resource utilization. Proficient in reaching community members through presentation, media coverage and online techniques. Resourceful and proactive leader with superior work ethic and 25 years of progressive experience.
Overview
26
26
years of professional experience
Work History
Community Connector
Molina Healthcare
Richmond, VA
05.2018 - Current
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Developed strong relationships with clients by providing exceptional customer service.
- Answered insurance-related questions and discussed product offerings with prospective customers to meet unique needs.
- Navigated computer system to look up customer information and update policies.
- Greeted customers and provided prompt, courteous service.
- Responded to queries, solved, or referred problems and followed up with clients to increase satisfaction.
- Conducted follow-up calls to ensure satisfactory resolution of customer issues.
- Verified accuracy of customer data entered into the system.
- Asked probing questions and offered solutions to resolve customer issues.
- Performed administrative duties such as filing, scanning, faxing, copying documents.
- Fostered strong relationships with current and prospective clients to maintain client retention.
Senior Office Support Specialist
Rrha
Richmond, VA
09.2015 - 12.2017
- Performed data entry into various databases and software programs used to track leasing activities.
- Generated renewal notices for current tenants.
- Assisted in collecting delinquent rents when necessary.
- Maintained communication with landlords to ensure timely payment of rent.
- Responded promptly to tenant inquiries via phone or email in a professional manner.
- Attended regular meetings with senior staff members to discuss progress of projects.
- Monitored tenant accounts for late payments or violations of lease agreements.
- Created leases, lease amendments, and other related documents as needed.
- Ensured compliance with applicable laws related to fair housing practices.
- Provided administrative support to the Leasing department by maintaining accurate records and files.
- Coordinated move-in and move-out inspections with tenants and landlords.
- Maintained front desk to provide positive first impression.
Education
Associate of Applied Science - Medical Billing & Coding
Centura
Richmond11-2011
Skills
- Partnership Development
- Resource Mobilization
- Event Planning
- Service Coordination
References
References available upon request.
Timeline
Community Connector
Molina Healthcare
05.2018 - Current
Senior Office Support Specialist
Rrha
09.2015 - 12.2017
Associate of Applied Science - Medical Billing & Coding
Centura
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