Shebah Capers
Columbus,GA
Summary
Experienced with community engagement, including developing and implementing outreach programs. Utilizes strong communication and relationship-building skills to foster community support and participation. Knowledge of organizing events and initiatives to meet community needs effectively.
Overview
21
21
years of professional experience
Work History
Community Outreach Coordinator
Centricity Research
01.2022 - 01.2025
- Recruit, screen, and match clients with currently enrolling studies
- Provide ongoing support and assistance to Providers that have patients in the study
- Set up Health and Resource Fairs for the community
- Maintain accurate records and documentation for each study
- Prepare and review contracts for oncoming providers
- Coordinate with providers, and CRCs to facilitate smooth transitions into the studies
- Act as a point of contact for client inquiries, providing updates and assistance as needed
- Maintain organization, including files, records, and supplies
- Help create and distribute marketing materials, including property flyers, social media posts, and email campaigns
- Coordinate promotional events
Scheduling Specialist
Piedmont Healthcare
06.2019 - 01.2022
- Company Overview: John B
- Amos Cancer Center
- Schedule appointments in consistency with provider availability
- Answer multi-line phone at the front desk
- Greet patients and guests at the front desk
- Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports
- Review and update patient demographics as needed
- John B
- Amos Cancer Center
Front Office Assistant
Piedmont Healthcare
06.2017 - 05.2019
- Greet Patients at the front desk
- Verify the patient's insurance
- Schedule and confirm patients' appointments
- Collect Copay and Coinsurance
- Process new patient paperwork
- Send correspondent email
- Fax, copy, and scan all incoming documents
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Increased client retention by providing exceptional service while managing check-in and check-out processes.
Patient Access Representative
JACK HUGHSTON MEMORIAL HOSPITAL
08.2016 - 06.2017
- Obtain patient's information in the Emergency room
- Check patients in for labs, preoperative appointments, and surgical procedures
- Answer multi-line phone at the front desk
- Greet patients and guests at the front desk
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
Referral Specialist
Phenix Medical Ministry
03.2014 - 08.2016
- Answer telephones and direct calls to appropriate staff
- Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations
- Greet visitors, ascertain the purpose of the visit, and direct them to the appropriate staff
- Interview patients to complete documents, case histories, or forms, such as intake or insurance forms
- Transmit correspondence or medical records by mail, e-mail, or fax
- Greet visitors, ascertain the purpose of the visit, and direct them to the appropriate staff
- Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records
- Obtain precertification for specialty procedures
- Insurance verifications
- Initiate/obtain authorizations for facilities and specialty offices
- Developed strong relationships with external healthcare facilities, fostering a collaborative approach to patient care coordination.
- Managed high-volume referral requests by prioritizing tasks and maintaining organized records.
Referral Specialist
Columbus Clinic
02.2010 - 07.2013
- Obtain precertification for in-house and outpatient procedures
- Verify patient's demographics
- Insurance verifications
- Streamlined referral processes for increased efficiency, resulting in timely appointments for patients.
Referral Specialist
Christian Medical Associates
11.2003 - 02.2010
- Prepare treatment rooms for patient examinations, keeping the rooms neat and clean
- Interview patients to obtain medical information and measure their vital signs, weight, and height
- Authorize drug refills and provide prescription information to pharmacies
- Show patients to examination rooms and prepare them for the physician
- Explain treatment procedures, medications, diets, or physicians' instructions to patients
- Help physicians examine and treat patients, handing them instruments or materials or performing such tasks as giving injections or removing sutures
- Contact medical facilities or departments to schedule patients for tests or admission
- Perform general office duties, such as answering telephones, dictating, or completing insurance forms
- Schedule appointments for patients
- Greet and log in patients arriving at the office or clinic
Education
Bachelor of Business Administration -
Strayer University
Washington, DC03.2025
Associate of Arts - Medical Billing & Coding
KLA
Columbus, GA04.2008
Certificate - Business Office
Columbus Technical College
Columbus, GA09.2001
High School Diploma -
Hardaway High School
Columbus, GA06.1998
Skills
- Project management
- Data analysis
- Healthcare compliance
- Client relationship management
Timeline
Community Outreach Coordinator
Centricity Research
01.2022 - 01.2025
Scheduling Specialist
Piedmont Healthcare
06.2019 - 01.2022
Front Office Assistant
Piedmont Healthcare
06.2017 - 05.2019
Patient Access Representative
JACK HUGHSTON MEMORIAL HOSPITAL
08.2016 - 06.2017
Referral Specialist
Phenix Medical Ministry
03.2014 - 08.2016
Referral Specialist
Columbus Clinic
02.2010 - 07.2013
Referral Specialist
Christian Medical Associates
11.2003 - 02.2010
Certificate - Business Office
Columbus Technical College
High School Diploma -
Hardaway High School
Bachelor of Business Administration -
Strayer University
Associate of Arts - Medical Billing & Coding
KLA
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