Tequila Turner

Supported RCSA efforts by reviewing and evaluating business artifacts, such as risk and controls documents, Operational Risk Questionnaire, Fact Pack, and Quality Results, providing valuable direction and insights for consideration.

• Managed regulatory change escalations, ensuring timely tracking and assessment of potential business impacts through proactive oversight of change requests.
• Achieved a 90% on-time closure rate for compliance issues by implementing structured QA/QC tracking in ServiceNow and RSA Archer, reducing regulatory risk exposure.
• Refined compliance workflows by conducting comprehensive data validation, leveraging automation tools like ServiceNow to enhance reporting accuracy and operational efficiency.
• Worked within Excel, Tableau and Sharepoint to compile and review information with pivot tables and charts.
• Ensured timely communication of program changes to Facilitation teams, providing clear direction on impacts to RAU, facilitating smooth transitions and minimizing disruptions.

Enhanced vendor lifecycle management and mitigated security risks through centralized data solutions and access protocols, aligning vendor risk profiles with regulatory standards.

• Negotiated contracts with vendors for IT services, ensuring cost-effective solutions that met organizational needs.
• Led the consolidation of 12 separate accounts into a centralized enterprise account, optimizing vendor relationships and financial monitoring for improved efficiency and cost control.
• Evaluated vendors' cloud structures to align risk practices with PII, HIPAA, and GDPR regulations, enhancing compliance and data protection across vendor platforms.
• Contributed to the development of strategic sourcing plans by providing insights on vendor capabilities, industry trends, and potential risks or opportunities.
• Utilized market analysis and supplier evaluation techniques to identify potential cost-saving opportunities and drive competitive advantage in the assigned area of responsibility.
• Facilitated cross-departmental communication and alignment, ensuring IT vendor contracts met corporate financial policies and operational objectives.

Strengthened risk protocols, developed risk metrics, and executed cloud migration projects, advancing operational efficiency and compliance.

• Conducted thorough risk assessments on new business risk portfolios / existing processes/systems, identifying and addressing risks across diverse categories (operational, strategic, reputational), collaborating with subject matter experts (SMEs) for comprehensive risk evaluation.
• Effectively represented risk management programs to internal partners, fostering collaboration and enhancing risk awareness across departments.
• Managed high-stakes optimization projects while maintaining strict adherence to established timelines, budgets, and quality standards without compromising on-risk reduction measures.
• Oversaw IT policy exception portfolios for assigned CIO units, implementing 30, 60, and 90-day check-in points to track compliance status and address any potential delays in resolution timelines empowering leaders to more effectively protect their portfolios.
• Orchestrated the successful migration to a cloud-based SharePoint solution, overseeing legacy site decommissioning and ensuring seamless transition for a user base of 500+. As Systems Administrator, streamlined access, collaboration, and data management processes, resulting in a 30% increase in system performance and user satisfaction.
• Guided technology adoption and change management strategies with technology vendor Microsoft to support internal Microsoft 365 training, resulting in enhanced automation, streamlined workflows, and ensured access and compliance with governance laws across various global regions for offshore teams.
• Led agile sprint analysis of IT Patch Management and Vendor processes, establishing ownership and accountability structures. Completed 45 days early, achieving a 20% increase in operational efficiency and cost savings, enabling resource reallocation for strategic initiatives.
• Presented findings from risk assessments to senior leadership teams in concise reports highlighting critical issues requiring attention or action.
• Designed data classification frameworks to help technology business units to better understand their information assets and prioritize protection efforts accordingly.

Consulted on technology and business alignment, overseeing policy reviews and regulatory audits to strengthen risk frameworks.

• Managed the lifecycle of complex cross-functional risk programs by coordinating with various departments, conducting thorough risk assessments, and implementing effective mitigation strategies to ensure compliance and minimize financial exposure.
• Conducted System of Record audits and facilitated policy change communications, increasing audit readiness by 30% and enhancing compliance transparency.
• Designed and rigorous QA testing and UAT test cases to support developers and engineers in achieving seamless system upgrades, leading to improved process standardization and enhanced system reliability.
• Facilitated comprehensive documentation supporting robust knowledge transfer among team members and stakeholders.
• Served as a key liaison coordinating with partners across audit, risk, and technical teams, while overseeing the management of a regulatory analytics repository for consistent policy governance.
• Mitigated scope creep by implementing a hybrid project management approach, resulting in the successful deployment of a governance and compliance policy management tool and on-time solution delivery in Q4 2019.

Contracted to function as internal consultant between Wells Fargo Bank and national Enhanced (E911) and field technicians during the construction process of planning, development, review, acceptance, and transition of E911 information into Public Safety Answering Point (PSAP) automated systems.

• Spearheaded data migration projects, ensuring seamless transfer of information between systems.
• Partnered with multiple project teams to ensure accurate and timely completion of E911 Enablement Factory Model phases: discovery, design, enablement, and transition to operations.
• Presented comprehensive policy reviews to the governance panel, resulting in swift approvals and seamless implementation of critical business policies.
• Developed detailed technical documentation to facilitate knowledge sharing among team members and aid in future troubleshooting efforts.
• Provided oversight for facility floor plans, assessment forms, emergency response locations, test plans, voice system implementations, system updates, and SharePoint sites/tools for continuous message across the project.
• Oversaw electronic records management, establishing governance policies and lifecycle documentation standards.

• Led network quality initiatives, regulatory compliance, and vendor training to improve efficiency and reduce project rework.
• Led the development and successful implementation of a quality program resulting in a 32% reduction in rework within six months.
• Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
• Conducted thorough root cause analyses on recurring defects, leading to the implementation of effective corrective actions that reduced defects by 50% and improved overall product quality.
• Selected to travel to India to ensure compliance of quality program, reinforcing measures, building relationships, training personnel, and presenting data for successful outsourcing preparation.
• Maintained high levels of data integrity by implementing stringent documentation procedures and training staff on best practices.