Sheblese Mccoy
Hattiesburg,MS
Summary
Adept at enhancing customer satisfaction and streamlining online order processes, my tenure at Walmart honed my skills in order accuracy and empathetic service. Leveraging problem-solving and adaptability, I consistently improved service outcomes, contributing to a positive and efficient shopping experience. My approach blends technical proficiency with genuine care, driving loyalty and operational excellence.
Overview
6
6
years of professional experience
Work History
Online Grocery Associate
Walmart
04.2024 - Current
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Pick over 20 orders a day when I work
Customer Service Representative
Savilinx
01.2022 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Care Specialist
Teleperformance USA
02.2020 - 03.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified accuracy of customer account information and updated when necessary.
- Took ownership of customers issues to follow problems through to resolution.
- Provided customers with detailed information on company products, services and materials.
- Improved team performance by sharing knowledge and best practices with colleagues in regular training sessions.
- Provided exceptional support during high call volume periods, maintaining a professional demeanor under pressure.
Customer Service Host
Best Buy Inc
02.2019 - 04.2020
- Implemented new strategies for handling difficult situations, resulting in improved conflict resolution outcomes.
- Maintained a high level of product knowledge to confidently answer inquiries and make informed recommendations.
- Fostered an inclusive work environment that encouraged collaboration among diverse colleagues and promoted a positive company culture.
- Collaborated with team members to provide seamless support, ensuring a cohesive customer experience.
Education
High School Diploma -
Hattiesburg High School
Hattiesburg, MS05.2014
Skills
- Customer Engagement
- Flexible scheduling
- Order Accuracy
- Complaint resolution
- Customer Satisfaction
- Empathetic and Courteous
- Time Management Skills
- Problem- Solving
- Service and Support
- Adaptability
- Dedicated Achiever
- Online order tracking
Timeline
Online Grocery Associate
Walmart
04.2024 - Current
Customer Service Representative
Savilinx
01.2022 - 04.2024
Customer Care Specialist
Teleperformance USA
02.2020 - 03.2021
Customer Service Host
Best Buy Inc
02.2019 - 04.2020
High School Diploma -
Hattiesburg High School
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