Shebna R. Gilbert
Charlotte,NC
Summary
Hardworking employee enthusiastic about learning the Insurance Sales field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
9
9
years of professional experience
Work History
Delivery Driver
DoorDash
05.2020 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
Driver
Uber
06.2020 - 09.2023
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Door-to-Door Sales Representative
Cydcor
04.2022 - 01.2023
- Presented sales presentations and proposals to prospects in territory, identifying positive features, and advantages of [Product or Service] over those of competition.
- Traveled by foot or automobile to deliver or sell merchandise or services.
- Used scripts or persuasive sales techniques to convince clients in purchasing [Product or Service].
- Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.
- Completed documentation smoothly to finalize sales.
- Drove team revenue totals by bringing in top sales numbers.
- Consulted with clients after sales or contract signings to resolve problems and provide ongoing support.
- Offered customers best-fit, beneficial solutions from available [Type] product line.
Wheelchair Agent
Prospect Airport Services
06.2014 - 09.2022
- Transported over [Number] passengers in wheelchairs to and from aircraft and inside terminals and lifted passengers in and out of wheelchairs and into and out of passenger seats.
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Accepted passenger luggage and created and affixed bag labels to guarantee proper delivery.
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
- Liaised with airline agents to check-in passengers, change tickets, rebook itineraries and fulfill special requests.
- Located and read airport monitors to determine arrival and departure information.
Valet
LAZ Parking
04.2018 - 07.2022
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Resolved customer complaints through calm, constructive communication.
- Provided punctual, polite valet services to uphold professional standards.
- Maneuvered vehicles into designated areas to maximize parking capacity.
- Drove varied vehicles, including luxury and sports models, safely and legally.
- Built positive customer rapport for courteous, friendly and professional service.
- Located and retrieved vehicles quickly to minimize customer wait times.
- Monitored and documented guest traffic flow in valet lot.
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
Garage Manager
LAZ Parking
04.2018 - 06.2022
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Repaired and replaced worn and damaged components.
- Diagnosed problems and completed timely repairs.
- Adjusted doors to open or close with correct amount of effort and made simple adjustments to electric openers.
Vehicle Porter
Felix Sabates Ford Lincoln Service
11.2018 - 08.2019
- Maintained clean, tidy and safe work environment.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Shined vehicle windows and windshields to remove water spots.
Car Wash Manager
Metrotek
01.2017 - 08.2017
- Maintained and repaired car wash equipment to meet operational demand.
- Greeted customers and assessed needs to recommend suitable car wash services.
- Managed car wash supplies and materials inventories for timely reordering and replenishment.
- Completed daily operational paperwork, order records and payment receipts for up-to-date documentation.
- Kept customer areas clean and tidy to maintain professional, hygienic standards.
- Achieved customer satisfaction by providing high-quality professional service.
Administrative Clerk
U.S. Marine Corps
10.2014 - 12.2016
- Entered data into system and updated customer contacts with information to keep records current.
- Created and updated records and files to maintain document compliance.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Input data and processed system change to generate accurate reports.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Utilized productivity tools to complete tasks and improve performance.
Education
North Mecklenburg High School
Huntersville, NCSkills
- DOT Compliance
- Spreadsheet Development
- Customer Follow-Up
- Database Entry
- Daily Reporting
- Paperwork Processing
- Strategy Development
- Networking
Drawing
I taught myself how to draw when I was a kid and have been for over twenty years. Drawing is where my drive for learning new things and finishing the task at hand really started. I was always fascinated recreating the things I saw or trying to create the things in my head.
Timeline
Door-to-Door Sales Representative
Cydcor
04.2022 - 01.2023
Driver
Uber
06.2020 - 09.2023
Delivery Driver
DoorDash
05.2020 - Current
Vehicle Porter
Felix Sabates Ford Lincoln Service
11.2018 - 08.2019
Valet
LAZ Parking
04.2018 - 07.2022
Garage Manager
LAZ Parking
04.2018 - 06.2022
Car Wash Manager
Metrotek
01.2017 - 08.2017
Administrative Clerk
U.S. Marine Corps
10.2014 - 12.2016
Wheelchair Agent
Prospect Airport Services
06.2014 - 09.2022
North Mecklenburg High School
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