Shebra Ward
Flint
Summary
Experienced health management professional with a proven track record in overseeing healthcare operations and enhancing patient care outcomes. Expertise in team collaboration, strategic planning, and implementing innovative health programs drives success in diverse environments. Highly adaptable to evolving challenges while consistently delivering measurable results. Committed to fostering leadership, solving complex problems, and ensuring effective communication across all organizational levels.
Overview
15
15
years of professional experience
Work History
Public Health Manager
City of Flint
05.2025 - Current
- Design and executes health initiatives aimed at improving community wellness.
- Identifies key trends in public health data to guide the development of strategic initiatives.
- Facilitate collaboration with local organizations to streamline service delivery and maximize resource allocation efficiency.
- Manage budgets for health projects, ensuring efficient use of public funds.
- Lead team training sessions to promote best practices in health management.
- Evaluate program effectiveness, adjusting strategies based on feedback and outcomes.
- Foster partnerships with stakeholders to support public health objectives.
- Advocate for policy changes to address community health disparities and needs.
- Review work procedures and operational problems to determine ways to improve service, performance and safety.
- Recruit, hire, and trains all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Design and introduce leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Develops comprehensive health programs to address specific community needs, leading to improved public health outcomes.
- Fosters a positive work environment by promoting open communication and teamwork among staff members.
- Promotes a culture of continuous learning and improvement among staff, encouraging professional growth and development opportunities.
- Coordinate community outreach initiatives to increase awareness of available health services and foster strong relationships with key stakeholders.
- Develops and updates policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Manage team within public health department, focusing on strategic health initiatives and resource allocation.
- Coordinate efforts between city administration and public health department to enhance community engagement and support.
- Work with other city staff and community partners in the completion of related grant applications, grant reports, and research.
- Responsible for supervision and functioning of sub-departments of the Public Health department.
- Implementation of public health programs, events and initiatives.
- Create and maintain partnerships with community organizations affiliated with public health efforts.
- Maintains records and tracks the progress of the City’s public health activity.
- Creates statistical reports, general correspondence and submits to appropriate entities.
- Acting board member on health-related organizational boards and/or initiatives.
- Periodically performs research and compiles data into various reports.
- Build effective communication with the scientific, public health; medical community; elected officials; city leaders; department heads; City staff and the public, through various streams of communication by using: written, digital, in-person and verbal communication.
- Arrange and attend meetings, ensuring compliance with the Open Meetings Act.
- Co-facilitate the operations of Flint City Hall customer service counter.
- Manage multiple tasks effectively, ensuring accuracy and timely completion in high-pressure environments.
- Assists with the preparation of the departmental budget in regard to budget control in terms of compiling and maintaining the proper office files and tracking systems of public health initiatives.
- Implemented measures to maintain confidentiality standards in all communications and documentation.
- Develops and implements health programs to improve community wellness.
- Analyze public health data to identify trends and inform strategic initiatives.
PROJECT COORDINATOR
Greater Flint Health Coalition
10.2022 - 05.2025
- Assisted with the efforts related to the development, implementation, and management of Mid-Michigan CHAP and its community impact programs.
- Engaged with providers, insurers, multi-sector coalition partners, and community members.
- Interfaced with community partners and clinical entities on behalf of CHAP.
- Supported committee convening activities and functions, track and managed program performance data.
- Provided assistance with the planning, support, management, and execution of committees and community collaboration projects in partnership with cross-functional teams.
- Managed over 100+ Community Health Workers (CHWs), Social Workers, Nurses, and various clinical staff on the FindHelp platform to ensure efficiency and effectiveness of referrals and community resources.
- Managed all referral platform activity to ensure responsiveness to partner requirements, inputs, and concerns.
- Participated in quality assurance, continuous improvement efforts, identifying system and process issues.
- Provided training, onboarding, and technical support for preferred referral platform, Findhelp.
- Established workflow processes for clinical partners, community and social service agencies.
- Collaboratively created and managed multiple committees meeting tasks to include: Agenda development, Create pre and post meeting minutes, Create and modify various presentations aligned with the committees Term of Reference (TOR), and Assign and implement follow up tasks resulting from consensus decision making.
- Managed project timelines, activities, documentation, and deliverables while maintaining alignment with multi-sector partner objectives and grant / project workplan requirements.
- Collected and analyzed data to inform community needs and project outcomes.
- Provided assistance with planning, implementing, monitoring, and evaluating programs; prepare reports and share best practices with multi-sector stakeholders.
- Evaluated and reported performance metrics and outcomes related to strategic program goals associated with client service and engagement, partner referrals and feedback, and the collective outcomes of CHAP.
- Managed the CHAP referral/intake system to optimize efficient CHAP caseload, referral monitoring, intervention strategies, and staff assignments.
- Assisted with the development and maintenance of CHAP operations, training and support manuals.
- Developed, implemented, and maintained practice engagement strategies to ensure referral outcomes and feedback, satisfaction, quality improvement and client services initiatives meet objectives. Identify problems which may arise and coordinate problem solving collaborations.
- Established and vetted new partnerships specific to CHAP’s strategic business plan objectives and service growth model in over 22+ counties.
- Integrated Community Health Workers (CHWs) into clinical practices, hospital systems, and Community-Based Organizations (CBOs)
- Collaboratively developed partnerships and engagement strategies with Findhelp’s supportive team to advance social care visions and goals of
- Developed and maintained good working relationships with key partners at selected state, county, and community organizations and agencies.
- Served as a CHAP representative at community events and meetings to raise awareness about the services offered.
- Collaborateed between various GFHC programs through Findhelp to bring about a high level of efficiency within the organization and other community programs
COMMUNITY HEALTH WORKER
Greater Flint Health Coalition
05.2022 - 10.2022
- Collaborated with Genesee County clients to enhance health care access and quality.
- Facilitated culturally competent connections between communities and health systems.
- Provided health education and supported COVID-19 response through contact tracing.
- Conducted assessments to identify health needs and risks, improving community capacity.
- Documented activities in databases, ensuring compliance with HIPAA regulations.
- Coordinated comprehensive health services and social support for Genesee County residents, facilitating access to resources and delivering culturally sensitive health education.
- Implemented community health assessments and navigation services while maintaining HIPAA compliance and detailed documentation in healthcare databases.
- Partnered with interdisciplinary teams to deliver integrated healthcare solutions, connecting clients with vital community resources and support services.
- Advanced community health initiatives through targeted outreach, home visits, and COVID-19 response efforts, enhancing local healthcare accessibility.
- Strengthened community health capacity by empowering residents with self-management tools and establishing sustainable connections to healthcare resources.
- Led community health outreach programs, connecting residents with vital healthcare services while fostering partnerships between health systems and local organizations.
SCHOOL LIAISON
CDC Foundation
01.2022 - 05.2022
- Support development and implementation of policies, strategies, and programs for prevention and intervention, integrating the information to advance school safety efforts against COVID 19.
- Provide schools and school-based organizations with approved information about state isolation, testing, and COVID-19 related procedures.
- Provide COVID-19 contacts with approved information about the quarantine procedures, and if appropriate, refer them to testing according to protocol.
- Support development and implementation of policies, strategies, or programs for prevention and intervention, integrating the information to advance school safety efforts against COVID.
- Contact parent/guardian of COVID-19 positive students and provide approved information about isolation protocol.
- Provide resources referrals as needed for patients in isolation/quarantine.
- Work on past and present COVID-19 cases in MDSS (Michigan Disease Surveillance System).
CASE MANAGER
San Ysidro Health
01.2021 - 01.2022
- Guide patients with chronic conditions, develop care plans, and coordinate services for better health.
- Manage caseloads, ensuring compliance with care planning and documentation protocols.
- Facilitate communication between healthcare providers to streamline patient care.
- Conduct regular patient assessments and follow-ups to monitor health status and medication.
- Collaborate with care teams and community resources to enhance patient outcomes.
- Streamlined patient care processes through systematic assessment protocols and resource coordination, ensuring optimal health outcomes for complex cases.
- Advocated for patient needs through targeted resource allocation, medication management, and continuous health status monitoring across care networks.
- Maintained meticulous documentation and compliance standards while managing comprehensive patient assessments and individualized care planning.
- Facilitated seamless communication between healthcare providers, community resources, and patients to deliver integrated care solutions.
- Implemented comprehensive care coordination system for high-risk patients, reducing hospital readmissions and improving service delivery through structured intervention protocols.
- Developed data-driven patient assessment framework to identify care gaps and optimize resource allocation, leading to enhanced treatment adherence rates.
ADMINISTRATIVE ASSISTANT
San Ysidro Health
11.2019 - 12.2020
- Provide administrative support for Home and Community Based Alternatives (HCBA) Waiver program and Care Management teams.
- Medical record data entry into MedCompass
- Maintain Plan of Treatment (POT) files and data entry
- Answer a high volume of calls from both internal and external customers, providing thorough and accurate responses to questions, and identifying appropriate pathway for resolution of issues.
- Schedule departmental meetings and patient appointments.
- Maintain caseload of 200+ enrolled participants.
- Complete mailing tasks based on needs of Registered Nurse and Social Worker.
- Provide monthly and quarterly reports as required.
- Establish and implement departmental processes and structure.
- Adhere to the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and all related legislation to safeguard Protected Health Information (PHI).
OPERATIONS AGENT
A&O Logistics, an entity of Pilot Freight Services
09.2018 - 06.2019
- Tracked and traced inbound shipments.
- Coordinated recovery and delivery schedules with various cartage agents.
- Communicated problems to other stations.
- Updated the system with status of shipment.
- Coordinated shipments for Pilot stations and A&O Legacy customers.
ADMINISTRATIVE ASSISTANT (TEMP)
Free Sacred Trinity Church
10.2017 - 11.2017
- Support Executive Assistant and office staff with daily office tasks and functions.
- Maintain weekly reports: Data entry of guest surveys, Data entry of buddy analysis report
- Assist marketing department with mail sorting and organization projects.
- Managed the front desk and assist with all inquiries from office staff to include: Greet visitors, Collect and send mail, Pickup lunch orders, Fax and make copies, Organize mail/copy room.
OFFICE COORDINATOR/SR. ADMINISTRATIVE SERVICES COORDINATOR
eBioscience, Inc. division of Thermo Fisher Scientific
10.2015 - 08.2017
- Support 180+ resources by providing coordination of office space, meeting rooms, facilities and equipment needs necessary to keep the office functioning according to company standards and requirement.
- Liaison between 200+ employees, HR, and the executive board
- Provide informational resources to aid in completing job tasks for multiple departments.
- Create email templates, appointments and meeting invites in MS Outlook
- Maintain PowerPoint Corporate communications on the media board.
- Assist employees with corporate trainings.
- Provide guidelines on time tracking management systems.
- Coordinate weekly and monthly cooperate functions: Meetings – setup and breakdown, All catering needs, Create and submit expense reports for all executives.
- Coordinate and execute corporate events: Annual Holiday Party, Monthly employee luncheon, Annual Brew-Off
- Coordinate building maintenance and repairs with property management.
CUSTOMER SERVICE REPRESENTATIVE III
eBioscience, Inc. division of Thermo Fisher Scientific
01.2011 - 10.2015
- Provide expedient and efficient customer service to internal and external customers in a call center setting.
- Answer incoming calls.
- Respond to invoicing and shipping issues via phone and email.
- Assist customers and sales representatives with placement of orders according to customer requirements.
- Review and address customer email queries regarding sales and service issues.
- Coordinate responses to pending orders and needs.
- Maintained ≥95% accuracy for data order entry.
Education
DrPH - Public Health
Walden University
Minneapolis, MN09-2027
MBA -
University of Phoenix
Tempe, AZ09-2020
MHA - Health Administration
University of Phoenix
Tempe, AZ09-2020
Bachelor of Science - Health Care Administration/Management
University of Phoenix
Tempe, AZ06-2015
Skills
- Health information analytics
- Process optimization
- Performance improvement
- Teamwork
- Customer service
- Detail-oriented approach
- Reliability
- Active listening
- Adaptability and flexibility
- Critical thinking
- Effective organizational skills
- Cross-functional collaboration
- Effective communication
Affiliations
Sigma Gamma Rho Sorority, Inc., 2017
The National Society of Leadership and Success, 2022
Omega Nu Lambda National Honor Society, 2025
The Society for Collegiate Leadership & Achievement, 2025
Timeline
Public Health Manager
City of Flint
05.2025 - Current
PROJECT COORDINATOR
Greater Flint Health Coalition
10.2022 - 05.2025
COMMUNITY HEALTH WORKER
Greater Flint Health Coalition
05.2022 - 10.2022
SCHOOL LIAISON
CDC Foundation
01.2022 - 05.2022
CASE MANAGER
San Ysidro Health
01.2021 - 01.2022
ADMINISTRATIVE ASSISTANT
San Ysidro Health
11.2019 - 12.2020
OPERATIONS AGENT
A&O Logistics, an entity of Pilot Freight Services
09.2018 - 06.2019
ADMINISTRATIVE ASSISTANT (TEMP)
Free Sacred Trinity Church
10.2017 - 11.2017
OFFICE COORDINATOR/SR. ADMINISTRATIVE SERVICES COORDINATOR
eBioscience, Inc. division of Thermo Fisher Scientific
10.2015 - 08.2017
CUSTOMER SERVICE REPRESENTATIVE III
eBioscience, Inc. division of Thermo Fisher Scientific
01.2011 - 10.2015
DrPH - Public Health
Walden University
MBA -
University of Phoenix
MHA - Health Administration
University of Phoenix
Bachelor of Science - Health Care Administration/Management
University of Phoenix