Sheccid Licona
Santa Ana,CA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Insurance Broker
Auto International Insurance
10.2023 - Current
- Collaborated with underwriters to negotiate favorable policy terms and rates for clients, ensuring optimal coverage at competitive prices.
- Maintained up-to-date knowledge of industry trends and regulatory changes, allowing for accurate, timely advice to clients.
- Conducted thorough risk assessments for potential clients, identifying potential exposures and recommending appropriate coverage levels.
- Educated clients on available insurance products and services, helping them make informed decisions about their coverage options.
- Managed all aspects of the insurance renewal process, from reviewing current policies to negotiating new terms with carriers and presenting updated options to clients.
- Assisted in training new brokers on company procedures, product offerings, sales techniques, and compliance requirements.
Barback
La Sabrosita Botanero
05.2023 - 10.2023
- Improved customer satisfaction by efficiently stocking and organizing bar supplies and maintaining a clean workspace.
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Reduced waste by accurately measuring and portioning ingredients for mixed drinks.
- Ensured smooth bar operations by promptly cleaning glassware and utensils, allowing bartenders to focus on serving customers.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Collaborated with kitchen staff to expedite food orders for bar patrons, leading to improved guest satisfaction.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
Marketing Representative
Auto International Insurance
09.2022 - 05.2023
- Implemented and supervised market research projects from start to finish with focus groups, surveys and interviews
- Developed marketing materials, collaborating with colleagues to maintain consistent brand voice
- Created and implemented customer loyalty programs to increase customer retention and loyalty
- Researched and evaluated potential new markets and products
- Identified and solicited sales prospects in agency databases
- Cross-sold insurance products to existing clients to reach sales targets
- Determined client needs and financial situations by listening and scheduling fact-finding appointments
- Informed clients of policies and procedures
- Resolved caller issues quickly and thoroughly.
Receptionist Clerk
Calvary Chapel Costa Mesa
03.2021 - 07.2022
- Directed incoming calls to internal personnel and departments, routing to best-qualified department
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers
- Assisted with onboarding new clients and securing paperwork completion
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Operated multi-line telephone system to answer and direct high volume of calls
- Managed multiple tasks and met time-sensitive deadlines
- Provided clerical support to company employees by copying, faxing, and filing documents
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
- Restocked supplies and submitted purchase orders to maintain stock levels
- Organized, maintained and updated information in computer databases.
Barista Shift Supervisor
The Overflowing Cup
06.2018 - 05.2019
- Trained new hires in food handling and safety protocols to boost knowledge and performance
- Collaborated with cafe management to design and implement promotional strategies for cafe items
- Created new recipes, outlined steps, and trained staff on correct preparation
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
- Conducted product demonstrations to highlight features and redirect objections to positive aspects
- Balanced and organized cash register by handling cash, counting change, and storing coupons
- Greeted customers and helped with product questions, selections, and purchases
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
- Listened to customer needs and desires to identify and recommend optimal products
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers
- Trained and supervised new employees to use selling strategies and apply best practices.
Barista
The Overflowing Cup
08.2017 - 05.2018
- Memorized recipes for specialty coffee beverages and seasonal offerings
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment
- Controlled line and crowd with quick, efficient service
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Recommended products based on solid understanding of individual customer needs and preferences
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales
- Sanitized equipment and wiped down counters and tables to prevent spread of germs
- Completed successful daily cash audits to correctly balance drawers at end of shifts
- Elevated customer loyalty by using strong communication abilities to resolve customer problems
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Education
Bachelor of Science - Pediatric Nursing
Orange Coast College
Costa Mesa, CA05.2025
High School Diploma -
San Diego Virtual School
La Mesa, CA04.2021
Skills
- Social Media Platforms
- Department Development
- Effective Customer Service
- Educating Consumers
- Persuasive Selling
- Product Marketing and Displays
- Effective Working Relationships
- Content Management
- Customer Service Process Improvement
- Client Needs Assessment
- Conflict Mediation
- Food Preparation and Safety
- Cash Register Operation
- Attention to detail
- Multitasking
- Active listening
- Analytical thinking
Certification
Property and Casualty License #4339631
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Insurance Broker
Auto International Insurance
10.2023 - Current
Barback
La Sabrosita Botanero
05.2023 - 10.2023
Marketing Representative
Auto International Insurance
09.2022 - 05.2023
Receptionist Clerk
Calvary Chapel Costa Mesa
03.2021 - 07.2022
Barista Shift Supervisor
The Overflowing Cup
06.2018 - 05.2019
Barista
The Overflowing Cup
08.2017 - 05.2018
Bachelor of Science - Pediatric Nursing
Orange Coast College
High School Diploma -
San Diego Virtual School
Similar Profiles
Angela SanchezAngela Sanchez
Customer Service Representative at Auto International Insurance & DMV ServicesCustomer Service Representative at Auto International Insurance & DMV Services
Giovanni ColioGiovanni Colio
Customer Service Representative at Auto-International InsuranceCustomer Service Representative at Auto-International Insurance
MAHALETCHUMY NAIDAMMAHMAHALETCHUMY NAIDAMMAH
Customer Sales Services Executive at Auto & General Insurance (Singapore) Pte. Limited Trading as Budget Direct InsuranceCustomer Sales Services Executive at Auto & General Insurance (Singapore) Pte. Limited Trading as Budget Direct Insurance
YOAN GADZHEVYOAN GADZHEV
Customer Support at Ambry GeneticsCustomer Support at Ambry Genetics
Leah MarinoLeah Marino
Order Management Specialist at Beckman Coulter DiagnosticsOrder Management Specialist at Beckman Coulter Diagnostics