SHECID URBINA
Kansas City,MO
Summary
Dynamic professional with experience at Amazon, excelling in teamwork and customer service. Skilled in multitasking and problem-solving, I consistently deliver high-quality results while adapting to changing environments. Recognized for building strong relationships and maintaining attention to detail, I am committed to achieving excellence in all endeavors.
Overview
4
4
years of professional experience
Work History
ship dock, pack,pick
Amazon
Kansas City, KS
05.2024 - 06.2025
- Worked with coworkers to complete tasks.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Focused on learning new skills and staying updated with industry changes.
- Met deadlines while maintaining high-quality deliverables.
Sales Representative/Customer service
Cricket
Kansas City, MO
06.2023 - 05.2024
- Communicated product features, advantages, and benefits to customers.
- Utilized persuasive communication techniques to close deals quickly and efficiently.
- Developed and maintained strong customer relationships and networks within designated sales territory.
- Provided technical assistance to customers in order to resolve issues promptly.
Cashier/Trainer
El Torito
Kansas City, MO
02.2022 - 06.2023
- Incorporated feedback from store managers into future lesson plans in order to address any recurring problems encountered by staff members.
- Collaborated with Human Resources department in order to align cashier expectations with company policies and procedures.
- Created engaging activities to reinforce key concepts taught during training sessions, motivating employees to learn more effectively.
- Established collaborative relationships with store managers to ensure accurate information was communicated throughout the organization.
Cashier/Trainer
El Mercado Fresco
Kansas City, MO
02.2021 - 02.2022
- Encouraged open dialogue between trainees regarding questions or concerns they may have about their job duties.
- Provided constructive feedback to cashiers on their performance during training sessions, encouraging development and improvement.
- Adapted teaching methods based on individual needs in order to maximize effectiveness of instruction provided during training sessions.
- Displayed excellent time management skills while maintaining an organized schedule for individualized training sessions.
Education
High School Diploma - undefined
Guadalupe Center high school
Kansas City, MONo Degree - Intership
AVM Middle And Elementary School
Kansas City, MOSkills
- Teamwork and collaboration
- Customer service
- Friendly, positive attitude
- Multitasking
- Problem-solving
- Time management
- Attention to detail
LANGUAGES
Spanish Bilingual first language
English Bilingual Second language
Timeline
ship dock, pack,pick
Amazon
05.2024 - 06.2025
Sales Representative/Customer service
Cricket
06.2023 - 05.2024
Cashier/Trainer
El Torito
02.2022 - 06.2023
Cashier/Trainer
El Mercado Fresco
02.2021 - 02.2022
High School Diploma - undefined
Guadalupe Center high school
No Degree - Intership
AVM Middle And Elementary School