Sheconthela Connie McCaleb
El dorado,Arkansas
Summary
Customer service professional committed to delivering outstanding support. Skilled in resolving complex customer issues and fostering positive client relationships. Reliable team player with focus on collaboration and adaptability, ensuring consistent results and high satisfaction rates.
Overview
21
21
years of professional experience
Work History
Customer Service Advocate
The Results Companies, LLC
10.2020 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Bus Monitor
Education Staffing Management Solutions
10.2018 - 03.2020
- Handle children carefully, and maintain safety and discipline on the bus
- Communicate with parents professionally and politely
- Conduct safety drills
Parking Attendant/Cashier
Lanier Parking Solutions
03.2011 - 12.2015
- Thorough understanding performing cash balancing activities and set up reconciliation reports
- Comprehensive knowledge of sorting, counting, and preparing money for deposit
- In-depth knowledge of process validations and other transactions to exit customers from Parking areas
Customer Service Specialist
AT&T Representative
10.2009 - 08.2010
- Handled customers inquiries, complaints, billing questions and payment extension/service requests by using problem solving techniques
- Researched and provided effective and efficient troubleshooting techniques to resolve technical issues
- Displayed excellent customer service skills in a pleasant and professional manner
- Provided first level customer service and technical support for customers
Child Care Worker
Bright Beginners
12.2008 - 10.2009
- Maintain a clean, safe environment for children
- Provided daycare assistance for children ranging from infants to 12 years old
- Organized and participated in educational and recreational activities
- Observed children to help implement developmental programs initiated by the day care
Cashier
Popeye's Chicken and Biscuits
02.2005 - 12.2008
- Accurately and efficiently managing cash register operations and safeguarding company assets
- Communicated customer requests to management
- Maintained orderly appearance of register area and stocked supplies
Accounts Receivables Clerk
J.D. Byrider
12.2003 - 01.2005
- Posted payments using an in-house accounting system
- Reconciled daily receivable reports
- Took responsibility in managing detail aging, computerized and manual cash batch, data entry, order processing functions and sales journal
Education
High School -
Worth County Comprehensive High School
Sylvester, GA05.1993
High School -
Dougherty Comprehensive High School
Albany, GA05.1991
Skills
- Call center experience
- Complaint resolution
- Assertiveness
- Live chat support
Timeline
Customer Service Advocate
The Results Companies, LLC
10.2020 - Current
Bus Monitor
Education Staffing Management Solutions
10.2018 - 03.2020
Parking Attendant/Cashier
Lanier Parking Solutions
03.2011 - 12.2015
Customer Service Specialist
AT&T Representative
10.2009 - 08.2010
Child Care Worker
Bright Beginners
12.2008 - 10.2009
Cashier
Popeye's Chicken and Biscuits
02.2005 - 12.2008
Accounts Receivables Clerk
J.D. Byrider
12.2003 - 01.2005
High School -
Dougherty Comprehensive High School
High School -
Worth County Comprehensive High School
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