Shedarius Square
Prattville
Summary
Personable and dedicated Technical Customer Service oriented Airman with extensive experience in the technical industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Firefighter
Montgomery Fire Rescue
07.2023 - Current
- Responded to emergency calls, executing firefighting and rescue operations with precision.
- Conducted fire safety inspections, identifying hazards and recommending corrective actions.
- Collaborated with team members to develop and implement training programs for new recruits.
- Operated firefighting equipment, ensuring readiness and compliance with safety standards.
- Provided emergency medical care to patients in pre-hospital settings.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Assessed patient conditions and prioritized treatment based on clinical protocols.
Air Transportation Journeyman
United States Air Force Reserve
05.2022 - Current
- Executed established procedures for loading passengers and potentially hazardous cargo with focus on safety.
- Achieved safety and efficient military transport of cargo and passengers.
- Checked import and export documentation to determine cargo contents.
- Used scanners to track parcel information, condition or receipt.
- Determined shipping methods and prepared bills of lading, invoices and other shipping documents.
- Experienced with CMOS and the Air Force Portal
- Operated and maintained air transportation equipment, ensuring compliance with safety regulations.
Technical Support Specialist
Target
10.2021 - 06.2023
- Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Monitored service orders to completion and closed service tickets.
- Assessed issues to determine appropriate troubleshooting methods for remediation.
- Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.
- Maintained compliance with established and updated policies and procedures with minimal supervision.
- Consulted with clients on installed machine security applications and devices to recommend further safety measurements.
- Served as first point of contact for incoming technical service calls and emails.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
Electronics Sales Associate
Walmart
01.2020 - 10.2021
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Educated customers on various products which enabled them to make informed buying decisions.
- Recommended merchandise to customers based on needs and preferences.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Stayed informed and up to date on new technical gadgets in order to educate customers.
Technical Support Representative
Spectrum
10.2018 - 01.2020
- Handled customer service issues by providing guidance or escalating for advanced support.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Developed and maintained strong relations with customers to meet quality expectations.
- Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs.
- Stayed abreast of latest software developments to enhance job knowledge.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Dispatched vendors to perform onsite service to mitigate problems beyond scope of telephone troubleshooting.
Education
High School Diploma -
Jefferson Davis High School
Montgomery, AL05.2019
Skills
- Analytical and Methodical
- Customer Service Support
- Multitasking and Prioritization
- Help Desk Support
- Microsoft Windows and Office
- Computer Diagnostics
- Collaborative Team Player
- Attention to Detail
- Verbal and Written Communication
- Technical Troubleshooting
- Resolving Problems and Incidents
- Fire safety
- First aid certified
Additional Information
- SECRET SECURITY CLEARANCE
Certification
- EMT - Emergency Medical Technician
Timeline
Firefighter
Montgomery Fire Rescue
07.2023 - Current
Air Transportation Journeyman
United States Air Force Reserve
05.2022 - Current
Technical Support Specialist
Target
10.2021 - 06.2023
Electronics Sales Associate
Walmart
01.2020 - 10.2021
Technical Support Representative
Spectrum
10.2018 - 01.2020
High School Diploma -
Jefferson Davis High School