SHEDERIA ELLIOTT
Gastonia,NC
Summary
Experienced in fast-paced assembly line work with a strong track record of effectively managing parts, running machines, and performing quality inspections. Proficient in housekeeping, and problem-solving. Thrives in high-pressure environments and is dedicated to delivering exceptional results and contributing to team success.
Overview
14
14
years of professional experience
Work History
Clutch Assembly
Eaton Corporation
07.2022 - 04.2024
- Building automotive clutches while working quickly, and also carefully while ensuring accuracy during assembly line operations
- Set up and operate assigned machines in a timely manner.
- Produce and maintain all part characteristics according to specifications as well as visually inspect tools for excessive wear.
- Select and install tooling as required by the process sheet for setup to manufacture and assemble parts.
- Inspect product samples for the highest quality acceptance using proper inspection procedures and maintain S.P.C charts, control plans, etc. as required.
- Perform minor and preventative maintenances as required and report any unusual conditions, safety issues or effective material to Lead.
- Adhere to all safety procedures and company policies.
- Participate in continuous improvement efforts that support department and plant goals.
- Utilized hand tools, power tools, and specialized equipment in the assembly process
- Assisted in training new employees on proper use of equipment used during the assembly process
- Capable of troubleshooting minor issues related to assembly or disassembly processes
- Trained, coached, and mentored new assembly team members on the proper use of tools and equipment
- Ensured that all parts were properly labeled before being sent down the assembly line
- Performed regular maintenance tasks on equipment used in the assembly process, minimizing downtime due to malfunctioning machines
- Ensured all parts were accounted for before beginning each assembly process
- Physical aspects of the job include lifting parts weighing 20 pounds of rough forging.
- Maintain work area housekeeping and assist in department/team housekeeping efforts.
Customer Service Representative
Collabera/Wells Fargo
01.2022 - 06.2022
- Documented and detailed calls and complaints using call center's CRM database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Detailed payment options and explained price, receipt and billing details to customers.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Addressed customer account discrepancies and concerns.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Customer Service Representative
Kelly Services/Apple
10.2020 - 12.2021
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
- Troubleshot issues with telephone equipment and software to keep systems functional.
- Resolved issues with visual data and graphics and handled troubleshooting tasks.
- Was promoted from Iphone/Ipad team to the Mac team to assist customer with Mac set up and troubleshooting issues.
- Detailed payment options and explained price, receipt and billing details to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Freight Team Associate
Walmart Distribution Center
07.2019 - 04.2020
- Scanned items on arrival and departure to create accurate tracking records.
- Loaded and unloaded trucks.
- Lifted and moved items weighing up to 30 pounds multiple times per shift.
- Kept receiving department work areas neat and tidy by removing paper, trash and debris and sweeping floors.
- Inspected freight for any damage or faults prior to loading.
- Collaborated with team members to resolve challenges and improve productivity.
- Utilized proper lifting techniques to facilitate safe and efficient handling of freight.
- Assisted in receiving, stocking and distribution of merchandise.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Helped train new employees in safe practices and warehouse procedures.
Press Operator
Faist ChemTech (acquired by Sika Corporation)
01.2019 - 06.2019
- Promptly removed completed loads from press.
- Reviewed completed orders for quality and accuracy.
- Loaded and positioned raw materials in loading and feeding mechanisms.
- Assembled and adjusted press parts to print products in accordance with customer specifications.
- Followed safety protocols to reduce operating risks on press machinery.
- Removed excess materials during and after runs and collected for reuse or put into removal bins.
- Followed company policies and OSHA requirements to maintain work safety.
- Reviewed work orders to determine materials needs, where to make cuts and how to complete high-quality products in line with specifications.
- Upheld housekeeping standards by keeping space clean and free of hazards.
- Restocked workstations with supplies to prevent work delays.
Assembly Line Production Worker
Mann+Hummel Filtration Technology
04.2017 - 01.2018
- Boxed, labeled, and transported items to support assembly operations.
- Duties per day was to assist line with the necessary product to complete the production of filters.
- Assist team members needing to leave the line to insure continuous production.
- Assisted quality assurance by inspecting items and removing defective parts as it comes out of the machine.
- Completed durable assemblies and subassemblies with hand and power tools.
- Followed protocols to enhance protection and maintain safe work environment.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Customer Service Representative III
Telerx /C3i solutions
10.2010 - 02.2016
- Utilized automated systems to log and retrieve call information
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Provided account information to customers and explained bill service policies and customer rights
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
- Complied with corporate and regulatory policies regarding information confidentiality and privacy
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls
- Moved freight, stock and other materials to and from storage and production areas, loading docks, delivery vehicles, ships and containers by hand and using trucks, tractors and equipment
- Attached identified tags to containers and mark them with identified information
- Used forklifts and pallet jacks to transport items to staging areas or loading docks
- Read orders to determine catalog numbers, colors and quantities of merchandise
- Packed and unpacked items to be stocked on shelves in stockrooms, warehouses and storage yards
- Adhered to quality and quantity standards prior to releasing goods
- Contributed to team goals by cross-training in shipping and receiving tasks
- Inspected products and removed defective items from conveyor line
- Worked with coworkers to complete tasks
- Assisted customers with the purchase of espresso machines, set up delivery times, push client products and promotions
- Help customers troubleshoot client machine products
- Became a certified trainer and trained new classes on client products and services
- Promoted to escalations and handled company complaints for customer resolution
- Promoted also to business for client and solely assisted restaurant chains and commercial offices with technician appointments, machine troubleshooting, and product sales
Education
High School Diploma -
Kings Mountain High School
Kings Mountain, NC05.2003
Skills
- Expert in mechanical assembly
- Assembly and production
- Hand assembly
- Quality control
- Positive and professional
- Multitasking and organization
- Courteous demeanor
- Leadership experience
- Hazardous materials handling
- Precision measurement
- Computer-aided manufacturing
References
References available upon request
Timeline
Clutch Assembly
Eaton Corporation
07.2022 - 04.2024
Customer Service Representative
Collabera/Wells Fargo
01.2022 - 06.2022
Customer Service Representative
Kelly Services/Apple
10.2020 - 12.2021
Freight Team Associate
Walmart Distribution Center
07.2019 - 04.2020
Press Operator
Faist ChemTech (acquired by Sika Corporation)
01.2019 - 06.2019
Assembly Line Production Worker
Mann+Hummel Filtration Technology
04.2017 - 01.2018
Customer Service Representative III
Telerx /C3i solutions
10.2010 - 02.2016
High School Diploma -
Kings Mountain High School
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