Shedia Johnson

• Substituted for teachers at Hampton public city schools, instructing students to maintain learning continuity.
• Managed classroom activities and maintained student engagement during lessons.
• Delivered instructional support to students across diverse learning environments, enhancing individual understanding.
• Adapted lesson plans to meet diverse student needs and learning styles.
• Assisted with classroom management, promoting positive student behavior in alignment with school guidelines.
• Provided feedback to students on their performance and understanding of material.
• Left notes for head teacher about notable students, events and problems.

• Assisted guests with reservations and inquiries at vacation properties.
• Resolved customer complaints to ensure satisfaction and positive experiences.
• Coordinated check-in and check-out processes for guests efficiently.
• Provided detailed information about resort amenities and local attractions.
• Answered customer inquiries and provided accurate information regarding products and services.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Supervised daily store operations and ensured compliance with company policies.

• Managed inventory levels and coordinated stock replenishment to meet customer demand.
• Trained and mentored team members on customer service best practices.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Resolved customer inquiries and complaints to improve overall shopping experience.
• Developed effective visual merchandising strategies to enhance product presentation.
• Collaborated with corporate teams on promotional activities and store initiatives.
• Coached, mentored and trained team members in order to improve their job performance.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Provided leadership during times of organizational change or crisis situations.
• I was responsible for closing and opening the store and handling register counting the money and ringing ppl up and also restocking

• Executed painting of boat using precise techniques and high-quality materials to achieve a durable finish.
• Applied various paint types using brushes, rollers, and spray equipment.
• Applied paint with brushes, rollers, spray guns, or other equipment.
• Prepared surfaces through meticulous sanding, cleaning, and priming, ensuring optimal adhesion and appearance of paint.
• Maintained tools and equipment rigorously to uphold high standards of safety and performance on job sites.
• Followed safety protocols to ensure a safe working environment at all times.
• Cleaned up job sites after completion of projects.