SHEDLY UDOUNWA
Taunton,MA
Summary
To work effectively and efficiently towards achieving organizational goals through hard work, dedication, integrity, and creative innovation. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Job Service Representative 1
Department of Unemployment Assistance (DUA)
08.2021 - Current
- Answered claimant's telephone calls promptly to avoid on-hold wait times.
- Scheduled Hearings
- Offered advice and assistance to claimants, paying attention to special needs or wants.
- Process Overpayment Waivers
- Responded to claimant's concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Apply for UI Benefits for claimants
- Maintained productivity and quality standards at all times.
- Maintained claimant's satisfaction with forward-thinking strategies focused on addressing claimant's needs and resolving concerns.
- Actively listened to claimants, handled concerns quickly and escalated major issues to supervisor.
- Handled claimant's inquiries and suggestions courteously and professionally.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Answered constant flow of claimant's calls with minimal wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Pharmacy Technician
Stop &Shop Pharmacy
01.2021 - 07.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Entered and processed patients' prescriptions into internal system.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Collected co-payments or full payments from customers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Office Operation Supervisor
US Census Bureau (Department of Commerce)
01.2020 - 10.2020
- Support for recruiting assistants
- Supervises Clerks, Oversees Office Operations, Assignment Preparation and Tracking, Conducts Quality Checks, Shipment Activities,
- Assigned cases to the Field Supervisors, Process employee payroll and personnel actions, Providing administrative support to field staff, while conducting tasks,
- Answering calls and scheduling tests, Conduct interviews, send emails, fax or mail to companies, file paperwork
- Take and deliver messages, Sort and distribute incoming mail, Operate office machines, such as photocopiers and scanners, voice mail systems and personal computers Perform data entry
- Perform work through OCS, ATAC, DAPPS, BLQ and PCS Software
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers, Checked documentation for accuracy and validity on updated systems
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Compiled training materials for new employees and tracked skill development.
Residential Manager
TILL INC
07.2015 - 07.2019
- To maintain appropriate household records as pertain to household expenses
- To complete accurate paperwork for HR, Facilities, and Accounting in a timely manner
- To authorize payment of all household bills as outlined in the monthly budget,
- Conduct monthly Staff meeting, HCSIS Report
- Maintaining Medication Inventory, Oversee all consumer medical, medication and health issues,
- Read and Interpret Physician's medication orders, Check for expiration dates on medications daily
- Make a recommendation in the hiring and terminating of employees, Notify the appropriate personnel of the physical maintenance needs of the residence, To maintain appropriate contact with families and guardians of individuals
- To develop and follow on appropriate recreational activities for individuals, To Supervise the entire staff, To complete payroll bi-weekly, To maintain a complete and accurate record-keeping system for each individual, To attend and participate at a monthly cluster meeting, Attend in-service training sessions, Approve staff vacation and holiday time in accordance with the policy
- Perform staff evaluations, Assist at other programs to provide direct care and medication administration as assigned
- To ensure that proper nutrition practices are observed in accordance with the health needs of individuals, Schedule Doctor's Appointment
- Assist consumers with recreation/inclusion, plan vacations, Teach independent living skills and assist with/provide consumers with personal care, Provide 24 hours on call
- To supervise a daily schedule for staff to ensure 24-hour coverage
Accounts Payable
VICENTE'S TROPICAL GROCERY
12.2012 - 07.2015
- Prepare and perform check runs
- Verifies vendor accounts by reconciling monthly statements and related transactions
- Assist with monthly closing journal entries, Set invoices up for payment
- Enter and upload invoices into system, Prepare batches of invoices for data entry, Prepare monthly reports
- Post transactions to journals, ledgers, and other records, Enroll new employee into GP, Verify I-9 and W-2 for employees with proper Identification
- Order office supplies, Kept vendor files accurate and up to date to expedite payment processing,
- Paid vendors by monitoring discount opportunities and paid employees by receiving and verifying expense reports, File Documents
Education
Bachelor of Science - Business Management
Bay State College
Boston, MA12.2020
Associate of Science - Accounting
Massasoit Community College
Brockton, MA06.2016
High School Diploma -
Brockton High School
Brockton, MA06.2012
Skills
- Tax Preparation
- USCIS Documents Preparation
- Certified Notary
- Accurate and detail oriented
- Ability to focus and prioritize
- Computer Skills
- Problem Solving
- Office management
- Scheduling
- Communications
- Customer service
- Time Management
- Spreadsheet Development
- Medication Administration Program certified
- Speak 3 languages (English, Haitian Creole, French)
Certification
- Medical Interpretation Certified, Haitian Creole, French, 06/2012
Military Spouse
True
Timeline
Job Service Representative 1
Department of Unemployment Assistance (DUA)
08.2021 - Current
Pharmacy Technician
Stop &Shop Pharmacy
01.2021 - 07.2021
Office Operation Supervisor
US Census Bureau (Department of Commerce)
01.2020 - 10.2020
Residential Manager
TILL INC
07.2015 - 07.2019
Accounts Payable
VICENTE'S TROPICAL GROCERY
12.2012 - 07.2015
Bachelor of Science - Business Management
Bay State College
Associate of Science - Accounting
Massasoit Community College
High School Diploma -
Brockton High School
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