Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shednetta Lynch

Phoenix,AZ

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

5
5
years of professional experience

Work History

Crisis Support Driver

Comtrans Inc
09.2015 - 08.2019
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Answered, scheduled, and responded to reservation calls at specific times and locations.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Delivered goods and products to customer on time and in excellent condition.
  • Transported children and adults to and from appropriate destinations i.e (school, appointments, hospital, and home)

Home Health CNA

Accord Healthcare Inc.
05.2014 - 03.2015
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.

Education

GED -

Accord Healthcare Institute
Phoenix, AZ
05.2014

Skills

  • Mobility Assistance Needs Understanding
  • Companionship and Emotional Support
  • EMR Systems
  • Supporting Personal Needs
  • General Housekeeping Abilities
  • Activity Planning
  • Light Housekeeping
  • Documenting Behaviors
  • Customer Rapport
  • Active Listening
  • Account Management
  • Customer Service

Timeline

Crisis Support Driver

Comtrans Inc
09.2015 - 08.2019

Home Health CNA

Accord Healthcare Inc.
05.2014 - 03.2015

GED -

Accord Healthcare Institute
Shednetta Lynch