Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Crisis Support Driver
Comtrans Inc
09.2015 - 08.2019
Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Answered, scheduled, and responded to reservation calls at specific times and locations.
Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
Delivered goods and products to customer on time and in excellent condition.
Transported children and adults to and from appropriate destinations i.e (school, appointments, hospital, and home)
Home Health CNA
Accord Healthcare Inc.
05.2014 - 03.2015
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Oversaw and maintained patients' rooms, group living areas, and nurse stations.
Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.