Shedoris Ferrer
Montvale,NJ
Summary
Resourceful and personable, with deep knowledge in facilitating communication and providing appropriate solutions.
I offer strong organizational, problem-solving, and communication skills. Collaborative and determined to meet deadlines in a fast-paced environment.
Organized and dependable candidate, successful at managing multiple priorities, with a positive attitude.
Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Unit Service Representative
Hackensack Meridian Health
07.2024 - Current
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Scheduled appointment to resolve more complex issues.
- Met customer call guidelines for service levels, handle time and productivity.
- Cross-trained and provided backup support for organizational leadership.
- Coordinated radiology appointments for multiple departments, ensuring optimal resource utilization.
- Assisted in maintaining up-to-date patient records by diligently updating demographic information and insurance details.
- Collaborated with radiologists to ensure smooth workflow throughout the day, addressing any scheduling conflicts or delays as they arose.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
Unit Service Coordinator
Hackensack Meridian Health
01.2018 - 05.2022
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Managed and coordinated appointments and prescriptions for patients.
- Communicated with patients and providers to regarding upcoming cases and procedures.
- Confirm insurance information is active before patient visit.
- Answer busy phone lines.
- Transport patients to procedure Rooms.
- Assists Radiologists with procedures, and scripts.
Administrative Assistant
Mount Sinai Hospital
02.2015 - 05.2018
- Scheduled office meetings and client appointments for staff teams.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Financial Coordinator
Mount Sinai Hospital
09.2010 - 01.2014
- Answered questions over phone and in-person regarding billing, scheduling and treatment.
- Contacted insurance carriers to discuss policies and individual patient benefits.
- Submitted claims to insurance companies on same day as patient treatment.
- Explained insurance benefits, fees and procedures to patients.
- Reviewed documents and data to give accurate presentations and forecasts to upper management.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Monitored front areas so that questions could be promptly addressed.
- Managed daily financial functions in collaboration with accounting and payroll personnel.
Front Desk Receptionist
West Side Internal Medicine
09.2010 - 01.2014
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Entered and updated sensitive customer information during check-ins and room changes.
- Scheduled, coordinated and confirmed appointments and meetings.
- Routed incoming mail and messages to relevant personnel without delay.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Education
Early Childhood Education
LaGuardia Community
Queens, NYSkills
- Microsoft Excel
- Microsoft Outlook
- Microsoft Windows
- Scheduling Software
Languages
Spanish
Full Professional
Timeline
Unit Service Representative
Hackensack Meridian Health
07.2024 - Current
Unit Service Coordinator
Hackensack Meridian Health
01.2018 - 05.2022
Administrative Assistant
Mount Sinai Hospital
02.2015 - 05.2018
Financial Coordinator
Mount Sinai Hospital
09.2010 - 01.2014
Front Desk Receptionist
West Side Internal Medicine
09.2010 - 01.2014
Early Childhood Education
LaGuardia Community
Similar Profiles
Joseph MajorJoseph Major
CT Scan Technologist at Hackensack Meridian Health HackensackCT Scan Technologist at Hackensack Meridian Health Hackensack
Marlyn GrahamMarlyn Graham
Certified Medical Assistant for Internal Medicine, Pulmonology, Cardiology, and Gastroenterology at Medical Associates of Ocean County, at Health Village Imaging (by Hackensack Meridian Health)Certified Medical Assistant for Internal Medicine, Pulmonology, Cardiology, and Gastroenterology at Medical Associates of Ocean County, at Health Village Imaging (by Hackensack Meridian Health)
Jeanette EricksonJeanette Erickson
Emergency Dispatcher at Hackensack Meridian Health JFK Medical CenterEmergency Dispatcher at Hackensack Meridian Health JFK Medical Center
Bonnie WilliamsBonnie Williams
Administrative Assistant II at Hackensack Meridian Health East Mountain SchoolAdministrative Assistant II at Hackensack Meridian Health East Mountain School
Deanne A. LesterDeanne A. Lester
Principal at Enlarged City School District of MiddletownPrincipal at Enlarged City School District of Middletown