Shedrica Alexander
Stafford
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
14
14
years of professional experience
Work History
Customer service Rep (Remote)
PSCU
11.2023 - 03.2024
- Assist members with banking needs
- Assist members with card needs
- Assist members with account
Customer Service Specialist
Teleperformance
10.2020 - 11.2023
- Inform customers of promotions and special offers to increase sales.
- Assisted callers with navigating corporate website and self-service options.
Inbound Customer Service
Sitel (Remote)
08.2015 - 10.2020
- Met and exceeded assigned goals established by management.
- Small group tutoring with reading program.
- Reinforcing benchmarks in small group setting.
- Assist new hires with daily routine of expectations.
Special Education Paraprofessional
Shelby County Schools
06.2010 - 08.2015
- Manage behavioral situations within the school and classrooms
- Facilitate various safety situations such as fire drills and lockdowns
- Ensure safe hallway changes
- Manage behavioral crises within the school
Education
High School Diploma -
Wooddale High School
Memphis, TN05.2010
Medical Assistant - undefined
Concorde Career College
Memphis, TN06.2015
Skills
- Microsoft Office: Word, Excel, Google Docs and Access
- Customer service
- Critical thinking
- Relationship building
- Calm and patient demeanor
- Collaborative teamwork
- Classroom management
Timeline
Customer service Rep (Remote)
PSCU
11.2023 - 03.2024
Customer Service Specialist
Teleperformance
10.2020 - 11.2023
Inbound Customer Service
Sitel (Remote)
08.2015 - 10.2020
Special Education Paraprofessional
Shelby County Schools
06.2010 - 08.2015
Medical Assistant - undefined
Concorde Career College
High School Diploma -
Wooddale High School
Awards
National Dean’s List 2005-2007
Similar Profiles
Christine GarrityChristine Garrity
Funding Manager at PSCUFunding Manager at PSCU
Alkarmia MalikAlkarmia Malik
Collections Manager at PSCUCollections Manager at PSCU
RAED ALSAWAIERRAED ALSAWAIER
Learning Experience Designer at PSCULearning Experience Designer at PSCU
MARTIN CRUZMARTIN CRUZ
Laborer at HTX MechanicalLaborer at HTX Mechanical
AKSHAY BINUAKSHAY BINU
Administrative Assistants at LLOYDS INSPECTION AGENCYAdministrative Assistants at LLOYDS INSPECTION AGENCY