Shee-Keela Edwards
Hartford,CT
Summary
Competent Accounts Receivable Specialist bringing over10 years of experience handling accounts receivable functions. Exemplary skill in resolving billing disputes, providing excellent customer service and applying payments. Recognized for effective leadership with consistent achievement of objectives. seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
33
33
years of professional experience
Work History
Student Account Representative
Goodwin University
East Hartford, CT
01.2022 - Current
- Audit students’ accounts to ensure all disbursements of Title IV federal loans and grants are entered accurately.
- Calculate overpayments, refunds, and balances on student accounts.
- Counsel students regarding payment plans or financial penalties for adding/dropping a course.
- Process payments and create invoices for International students.
- Resolve issues regarding students’ accounts and escalate to the manager as needed.
- Advise students about the programs offered, admission procedure, and eligibility.
- Ensure compliance with federal and state laws including Title IV, FERPA, loan, and grant programs.
Patient Care Coordinator
Hartford Healthcare
Hartford, CT
08.2011 - 12.2021
- Effective in handling office and administrative tasks within a busy, diverse, multi physician practice
- Expedient in processing patient check in and check out, verifying insurance and collecting co-pays using EPIC
- Answered high volume incoming calls promptly and professionally, evaluate priority, and direct calls appropriately according to the urgency
- Manage patient appointments, patient records, medical billing and financial information
- Possess strong interpersonal skills with the ability to multi-task and work effectively as a team member within the organization and with cust
- Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Delivered excellent patient experiences and direct care.
Patient Care Assistant
Patricia Edwards
Hartford, CT
07.2004 - 01.2017
- Provided hands on care for the client
- Effectively communicate and listen to patient while providing care
- Responsible for overseeing my patient well-being and cheerfulness on a daily basis
- Prepared weekly meal menus
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
Youth Engagement Specialist
Hartford Communities That Care, Inc
Hartford, CT
11.2013 - 06.2014
- Ability to establish and maintain effective working relationships with youth
- Ability to motivate and supervise the activities and work of youth
- Provided case management services to an assigned caseload of elementary children
- Provided and arranged for in-house community services in the areas of social work, health, nutrition, mental health and parent
- Facilitate and schedule day-to-day activities, including workshops, team building activities, and recreational activities.
- Organized focus groups with internal business partners to build engagement teams.
Site Supervisor
IKON Office Solution
Hartford, CT
08.2003 - 10.2008
- Prudential
- Copied and printed documents for clients as requested
- Overseen the print and copying of documents from the beginning to the end
- Made sure to quality check work before leaving the coping room
- Overseen the production of Retirement Financial Presentations (RFP’s), client presentations, proposals and other marketing material in a fast paced deadline driven environment
- Coordinated and put together presentation binders, collation and scanning documents
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
Medical Receptionist
Saint Francis Hospital
Hartford, CT
05.2001 - 10.2004
- Customer service skills since having telephone contact with internal and external clients was generated on a daily basis
- Demonstrated multitasking excellence by prioritizing workflow
- Scheduled appointments and provided courtesy appointment reminders calls
- Resolved billing inquiries promptly along with all other requests concerning confidential patient information.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Organized paperwork such as charts and reports for office and patient needs.
Education
Certificate - Organizational Leadership
Mutual Housing Association
Hartford, CT2014
Bachelor of Science - Human Services Science
Springfield College
Springfield, MA2013
Medical Assisting Certificate - Medical Assisting
Fox Institute of Business
West Hartford, CT2000
Skills
- Managing Delinquent Accounts
- Analytical and Critical Thinking
- Terms Review and Enforcement
- Service Quality Standards
- Account Monitoring
- Customer Advising and Referral
- Debt Repayment Negotiation
- Delinquent Account Notification
- Payment Scheduling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
Student Account Representative
Goodwin University
01.2022 - Current
Youth Engagement Specialist
Hartford Communities That Care, Inc
11.2013 - 06.2014
Patient Care Coordinator
Hartford Healthcare
08.2011 - 12.2021
Patient Care Assistant
Patricia Edwards
07.2004 - 01.2017
Site Supervisor
IKON Office Solution
08.2003 - 10.2008
Medical Receptionist
Saint Francis Hospital
05.2001 - 10.2004
Certificate - Organizational Leadership
Mutual Housing Association
Bachelor of Science - Human Services Science
Springfield College
Medical Assisting Certificate - Medical Assisting
Fox Institute of Business
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