Summary
Overview
Work History
Education
Skills
Timeline
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Sheea-Ann Mundle

Fort Walton Beach,FL

Summary

Dedicated and friendly customer service representative with excellent communication skills and a passion for providing top-notch support to customers.

Overview

6
6
years of professional experience

Work History

Customer Care Representative

Days Inn By Wyndham
07.2022 - 03.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Assisted call-in customers with questions and orders.
  • Responded to customer needs through competent customer service and prompt problem-solving.

Customer Care Representative

La Quinta Inn & Suites
05.2020 - 08.2022
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Customer Service Representative

Teleperformance
03.2018 - 07.2019
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Created and maintained detailed database to develop promotional sales.

Education

Bachelor Of Business Administration - Entrepreneurial Studies

University of Technology
Kingston, Jamaica
06.2022

High School Diploma -

Knox College
Manchester, Jamaica
06.2016

Skills

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment

    Proficient in Microsoft Office and CRM software

  • Strong problem-solving and conflict resolution skills

Timeline

Customer Care Representative

Days Inn By Wyndham
07.2022 - 03.2024

Customer Care Representative

La Quinta Inn & Suites
05.2020 - 08.2022

Customer Service Representative

Teleperformance
03.2018 - 07.2019

Bachelor Of Business Administration - Entrepreneurial Studies

University of Technology

High School Diploma -

Knox College
Sheea-Ann Mundle