Sheeba Franklin

• Created customized care plans, working with agency staff and families to assess and meet individual needs.
• Prepared caregiver schedules and maintained daily contact with the caregivers.
• Verified insurance coverage for the new clients
• Ran reference and background checks for new employees
• Verified employee certifications before recruitment
• Maintained employee and staff records and filing
• Tracked patient outcomes by checking reviews, reports and direct interview of patients
• Assisted in preparing payrolls for employees
• Met with around 25 caregivers and discussed communicated agency goals with them to improve patient satisfaction rates
• Conducted needs assessment for 10 patients at their homes
• Assisted in streamlining the expenditure for the month of March and April.
• Assisted in process of recruitment and 10 interview schedules
• Attended agency's Board meeting and presented my capstone project and strategies to improve quality of care and increase patient satisfaction rates to meet quality benchmarks.
• Conducted performance evaluation of care givers
• Reinforced Team management model, resulting in promotion of employees into increased levels of responsibility.
• Conducted reviews to ensure adherence to state standards
• Assisted in maintaining compliance with statutory, regulatory ,local and state guidelines related to HIPAA
• Motivated and supervised 10 caregivers in delivering quality patient care
• Attended to calls at the front desk and maintained cordial relations with all staff
• Assisted in direct day to day administrative functions in the Home healthcare agency.

• Arranged syllabus, developed schedule, and determined reading list for varied courses simultaneously, giving students appropriate time to complete assignments and absorb information.
• Evaluated and revised lesson plans and course content to facilitate and moderate classroom discussions and student-centered learning.
• Performed duties and responsibilities as course coordinator for 50 Nursing students per batch.
• Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations, including visual, aural and social learning modalities.
• Supervised junior lecturers' course development and recommended refinements to enhance student learning.
• Scheduled lab and study sessions for students to increase subject understanding.
• Advised on department hiring actions to help build cohesive and successful lecturing team.
• Mentored undergraduate and graduate students in effective next-steps for education and career preparedness.
• Furthered skills by actively taking part in employee trainings and taking classes in subjects to improve.
• Assisted senior nursing administrator in sending official letters and obtaining permissions at various specialty hospitals for clinical training of students.

• Participated in weekly faculty meetings and contributed to curriculum review.
• Performed duties and responsibilities as course coordinator for Nursing students.
• Developed easy and open rapport with students to encourage engagement and academic progress.
• Initiated and facilitated classroom discussions.
• Reviewed teaching activities and identified and implemented strategies to improve student ‎learning outcomes.
• Provided letters of recommendation and other referrals to students pursuing further programs or employment.
• Met with students during and after office hours to address concerns and offer feedback.
• Furthered skills by actively taking part in employee trainings and taking classes in subjects to improve.
• Performed various general administrative tasks such as filing, recordkeeping and taking phone messages.
• Provided constructive and timely feedback to students on areas of concern and suggest improvements.

• Assessed team members' workloads and pitched in to help in areas where need was most evident.
• Managed patients' pain by implementing pharmacological and non-pharmacological pain management interventions.
• Collaborated daily with health care team to achieve optimum patient care and boosting patient satisfaction.
• Educated patients and families on medical-surgical procedures, therapeutic regimens and pain management techniques.
• Documented in EMR patient plan of care by taking into account nursing interventions, diagnosis and expected patient outcomes.
• Monitored patients before and after surgical operations to evaluate patient care and maintained aseptic techniques.
• Communicated with healthcare team members to plan, implement and enhance treatment strategies.
• Facilitated therapeutic communication, conflict resolution and crisis intervention to patients, improve coping abilities to prevent further disability.
• Oversaw delivery of care for all patients on 60-bed medical-surgical unit, providing direct care to up to 10-15 patients per shift, delegating nursing assignments and supervising team comprised of nurses, Aides, technicians and unit clerks.
• Participated in education activities, including evidence-based practice project implementation, nursing competency development and nursing simulation activities.

• Initiated and facilitated classroom discussions.
• Evaluated and revised lesson plans and course content to facilitate and moderate classroom discussions and student-centered learning.
• Performed various general administrative tasks such as filing, recordkeeping and taking phone messages.
• Met with students during and after office hours to address concerns and offer feedback.
• Prepared and organized different teaching aids for use in classroom, including and aids.
• Designed and distributed lecture handouts to round out material and increase student understanding.
• Graded assignments according to strict institutional policies and guidelines