Sheehan Gonzales
IT Manager And Network Administrator
Albuquerque,NM
Summary
Knowledgeable IT Manager and Network Administrator bringing over 7 years of experience achieving ambitious goals in challenging IT environments. Diligent, forward-thinking and adaptable to dynamic company, customer and project needs. Successful at motivating teams to meet demanding timelines.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
4
4
Certificates
Work History
IT Manager
Center For Action And Contemplation
Albuquerque, NM
02.2022 - Current
- Managed network and system performance, conducting troubleshooting, security patching and maintenance.
- Oversaw IT department operations, budgeting and training.
- Executed successful mobile device management replacement and implementation including 40 new machines distributed nationally to remote workers.
- Communicated with executive team to optimize environment growth and resolve technology issues.
- Understood key product and event management roadmap objectives and requirements to develop and implement technology strategy.
Senior IT Technician
Net Sciences, Inc
Albuquerque, NM
04.2021 - 02.2022
- Diagnosed problems with PC and Mac machines by applying technical knowledge and troubleshooting skills.
- Conducted tests and re-structuring of ticketing system and other platforms to improve utilization,.
- Performed troubleshooting and diagnosis on malfunctioning networks and servers and implemented over 10 traditional on-premises networks and network overhauls.
- Maintained quality assurance and customer satisfaction objectives.
IT Field Technician II
Crumbacher Business Systems
Santa Fe, NM
08.2020 - 03.2021
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Configured network hardware, servers, end user devices, and software for variety of small to medium businesses with 6-30 users each.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Assisted with updating technical support best practices for use by team.
IT Support Technician
Center For Action And Contemplation
Albuquerque, NM
04.2018 - 08.2020
- Configured hardware, devices, and software to set up work stations for employees.
- Configured new ticketing system for internal org use improving efficiency of ticketing and documentation by 40%.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks, arranging one on one user training when necessary.
User Support Consultant
University Of New Mexico, NM
Albuquerque, NM
04.2016 - 04.2018
- Continuously checked university LDAP data, use logins and file permissions to monitor data safety and end-user efficiency.
- Diagnosed and troubleshot hardware, software and network issues.
- Answered between support 30-100 calls per day.
Education
Bachelor of Arts - Philosophy
University of New Mexico
Albuquerque, NM 08.2014 - 05.2018
Skills
Documentation and reporting
Infrastructure development
Project lifecycle management
Budget administration
MS Office
Training and Development
Written Communication
Certification
CompTIA Network+
Timeline
IT Manager
Center For Action And Contemplation
02.2022 - Current
Senior IT Technician
Net Sciences, Inc
04.2021 - 02.2022
IT Field Technician II
Crumbacher Business Systems
08.2020 - 03.2021
IT Support Technician
Center For Action And Contemplation
04.2018 - 08.2020
User Support Consultant
University Of New Mexico, NM
04.2016 - 04.2018
Bachelor of Arts - Philosophy
University of New Mexico
08.2014 - 05.2018