Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sheeka Scott

Houston,TX

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Office Manager

Wilson Orthodontics
12.2011 - Current
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Managed accounts, oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Front Office Manager

Allied Orthodontics
10.2006 - 12.2011
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Coached employees through day-to-day work and complex problems.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Treatment Coordinator

Southern Dental Associates
01.2001 - 10.2006
  • Laid out potential payment plans for patients.
  • Researched billing issues, scheduled appointments and verified insurance coverage.
  • Educated patients on dental benefits and coordinated proper payment with insurance companies.
  • Explained treatment choices to patients and helped determine best options.
  • Directed patient care by organizing schedules and day-to-day activities for 10 employees.
  • Reviewed X-rays to help patients determine best treatments.

Lead Orthodontic Assistant

Castle Dental Centers
04.1996 - 10.2000
  • Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
  • Took x-rays, photographs and impressions of patients' teeth and mouth.
  • Taught patients strategies for boosting oral hygiene, controlling plaque, and protecting tooth enamel from long-term damage.
  • Poured and shaped molds from impressions and trimmed molds in grinder.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.

Education

Associate of Science -

Houston Community College
Houston, TX
05.2014

Skills

  • Written Communication
  • Credit and Collections
  • Policy and Procedure Modification
  • Team Bonding
  • Billing and Invoicing
  • Office Supplies and Inventory
  • Accounts Payable and Receivable
  • Microsoft Office
  • Customer Service Management

Certification

  • RDA - Registered Dental Assistant- Texas State Board of Examiners
  • Claims Adjuster License-Texas Department of Insurance

Timeline

Office Manager

Wilson Orthodontics
12.2011 - Current

Front Office Manager

Allied Orthodontics
10.2006 - 12.2011

Treatment Coordinator

Southern Dental Associates
01.2001 - 10.2006

Lead Orthodontic Assistant

Castle Dental Centers
04.1996 - 10.2000

Associate of Science -

Houston Community College

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Sheeka Scott