Sheela Castellvi

Created & generated several types of contracts (revisions, new items, cost changes).

Uploaded and organized files in folders accordingly.

Assisted in on-going projects, gathered sales reports, updated spreadsheets.

Maintained customer and client information, requested helpdesk for system updates.

Handled email correspondences and worked with other team members and departments.

Supported the Customer Service department in troubleshooting discrepancies on live orders.

Same duties and responsibilities that I have now with Genpact.

• Enhanced customer satisfaction by resolving issues promptly and professionally.
• Reduced response time for customer inquiries by streamlining communication processes.
• Managed high call volume while maintaining a courteous and professional demeanor.
• Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
• Corresponded with team members and other departments.
• Assisted with projects and maintained customer files.