Sheela Turner
Norwood,NJ
Summary
Accomplished Senior Account Manager and Recruiter with over 30 years experience in the insurance industry. Capable of handling a wide variety of functions and consistently producing top-quality work. Strategic, creative thinker with excellent written and verbal communication skills. Highly organized, multi-tasker who works well within a fast paced environment and can effectively prioritize and meet deadlines.
Overview
32
32
years of professional experience
Work History
Recruiting Specialist
Amica Insurance
01.2021 - Current
- Oversee 3-4 recruiters
- Opened and closed job postings for regional positions
- Hired employees regionally and initiated new hire paperwork process.
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Made job offers including salary negotiation.
- Tracked key dates and deadlines and maintained specific personnel lists.
- Explained human resources policies, procedures, laws, standards, and regulations to each employee.
- Supported programs by preparing worksheets, gathering communication materials, and coordinating meetings.
- Evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
Senior Account Manager
Amica Insurance
01.2000 - Current
- Supervise staff of 5-11 individuals
- Coach, mentor, and counsel team members to reach sales goals
- Motivate staff to increase sales and foster competitive environment
- Monitor productivity and quality of team performance, providing feedback and direction
- Provide on-floor supervision of sales activity
- Conduct meetings to keep staff abreast of office procedures
- Complaint resolution with both customers and staff
- Review and assess new business applications
- Provide guidance on file handling in order to ensure customers are satisfied and insured properly
- Provide sales and service training
- Training of new account managers and coordinate training of new representatives
- Worked with inspection vendors to maintain quality inspection product
- Oversee day to day operation of department which includes monitoring of staff attendance and scheduling of vacation time
- Monitor telephone system to assure proper coverage
- Facilitate product placement with partner companies when necessary.
- Annual performance review writing for up to 11 employees at a time
- Delivered performance reviews
Customer Service Representative
Amica Insurance
01.1992 - 01.2000
- Handled routine and complex telephone calls with customers
- Handled heavy call volume in fast paced environment
- Gained thorough understanding of personal insurance products
- Sold personal insurance products
- Worked within a team environment to reach sales goals
- Provided training, input and guidance to new hires
- Checked work of others for accuracy
- Team leader for a group of 5 employees.
Education
Bachelor of Arts - Sociology
Fordham University
Skills
- Talent Acquisition
- Personnel Management
- Relationship Building
- Candidate Sourcing
- Decision-Making
Insurance Education
P&C license in NJ, NY, PA, CT, DE, WV. Certificate in General Insurance, Completed several courses towards CPCU designation
Timeline
Recruiting Specialist
Amica Insurance
01.2021 - Current
Senior Account Manager
Amica Insurance
01.2000 - Current
Customer Service Representative
Amica Insurance
01.1992 - 01.2000
Bachelor of Arts - Sociology
Fordham University
Similar Profiles
NATHAN GALLONATHAN GALLO
Actuarial Testing Specialist at Amica InsuranceActuarial Testing Specialist at Amica Insurance
DAWN BROCKMANDAWN BROCKMAN
Licensed Insurance Agent- Property and Casualty at Amica InsuranceLicensed Insurance Agent- Property and Casualty at Amica Insurance
Vincent ScafidiVincent Scafidi
Associate Account Representative at Amica InsuranceAssociate Account Representative at Amica Insurance
Patrick DraperPatrick Draper
Sales and Client Services at Amica InsuranceSales and Client Services at Amica Insurance
Robert MaurerRobert Maurer
Per Diem Care Coordinator at Memorial Sloan Kettering Cancer CenterPer Diem Care Coordinator at Memorial Sloan Kettering Cancer Center