SHEELA TURNER
Norwood,NJ
Summary
Accomplished Senior Account Manager and Recruiter in the insurance industry. Capable of handling a wide variety of functions and consistently producing top-quality work. Strategic, creative thinker with excellent written and verbal communication skills. Highly organized, multi-tasker who works well within a fast paced environment and can effectively prioritize and meet deadlines.
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Overview
25
25
years of professional experience
Work History
Recruiting Specialist
Amica Insurance
01.2021 - Current
- Oversee 3-4 recruiters
- Opened and closed job postings for regional positions
- Hired employees regionally and initiated new hire paperwork process
- Promptly corresponded with applicants and coordinated and conducted interviews
- Made job offers including salary negotiation
- Tracked key dates and deadlines and maintained specific personnel lists
- Explained human resources policies, procedures, laws, standards, and regulations to each employee
- Supported programs by preparing worksheets, gathering communication materials, and coordinating meetings
- Evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
Senior Account Manager
Amica Insurance
01.2000 - Current
- Supervise staff of 5-11 individuals
- Coach, mentor, and counsel team members to reach sales goals
- Motivate staff to increase sales and foster competitive environment
- Monitor productivity and quality of team performance, providing feedback and direction
- Provide on-floor supervision of sales activity
- Conduct meetings to keep staff abreast of office procedures
- Complaint resolution with both customers and staff
- Review and assess new business applications
- Provide guidance on file handling in order to ensure customers are satisfied and insured properly
- Provide sales and service training
- Training of new account managers and coordinate training of new representatives
- Worked with inspection vendors to maintain quality inspection.
Education
Bachelor of Arts - Sociology
Fordham University
Skills
- Talent Acquisition
- Personnel Management
- Relationship Building
- Candidate Sourcing
- Decision-Making
Additional Education
P&C license in NJ, NY, PA, CT, DE, WV. Certificate in General Insurance, Completed several courses towards CPCU designation
Timeline
Recruiting Specialist
Amica Insurance
01.2021 - Current
Senior Account Manager
Amica Insurance
01.2000 - Current
Bachelor of Arts - Sociology
Fordham University
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