Sheelagh Lugg
Faringdon,Oxfordshire, UK
Summary
Organised and driven, adept in coordinating teams and optimising processes to ensure smooth daily operations. Skilled in problem-solving and communication, with focus on fostering productive work environments. Ready to make positive impact in [Desired Position] role.
Overview
47
47
years of professional experience
5
5
years of post-secondary education
Work History
Admin Manager (part-time)
Pennyhooks Farm Trust
Swindon, Wiltshire, UK
03.2016 - Current
- Pennyhooks Farm Trust supports young Autistic adults with complex needs.
- Manage all staff and student records, including staff recruitment and timesheets.
- Assist with Trustee meetings, preparing CEO report and providing accurate minutes.
- Organise financial and operational data to help with yearly budgeting and planning.
Retail Buyer - Tea & Coffee
Whittard of Chelsea
Oxford, Oxfordshire, UK
09.2008 - 02.2016
- Evaluated product performance regularly; ensured alignment with business needs.
- Negotiated contract terms and awarded supplier contracts to achieve optimum business profits.
- Worked closely with marketing department; developed effective promotional strategies for products.
- Analysed market trends to anticipate product demand.
- Visited trade shows, showrooms and product design events to increase product offerings.
- Sourced new vendors and suppliers to boost product offerings and increase profit margins at each store location.
Account Manager - Relocation
Cendant Mobility
Swindon, Wiltshire, UK
07.2004 - 08.2008
- Demonstrated product features and functions to engage potential customers.
- Communicated with potential and existing customers in-person, over telephone and via webchat.
- Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
- Managed business relationships to ensure loyalty and long-term commitment.
Training Manager
The Pier (Retail)
Oxford, Oxfordshire, UK
10.1999 - 06.2004
- Reported on training program needs and challenges, collaborating with management to address improvements.
- Designed role-specific training, to enhance work efficiency, increase sales results and achieve key organisational objectives.
- Presented training information via role playing, simulations and team exercises.
Retail Buyer - Homeware
Marks & Spencer
London, UK
09.1979 - 08.1999
- Conducted research and gathered information from multiple sources to forecast trends and consumer preferences
- Analysed sales data to help determine future products.
- Successfully delivered on tasks within tight deadlines.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
Sales Assistant
Marks & Spencer
Paris, France
09.1977 - 08.1979
Education
Bachelor of Education - French and Education
Bulmershe College - Reading University
Berkshire, UK 09.1974 - 07.1977
A-Levels - French, English and Pure Maths
Pontypool Girls Grammar School
Pontypool, S.Wales, UK 09.1972 - 07.1974
Skills
- Interpersonal communications
- Creative thinking
- Multitasking proficiency
- Microsoft office suite proficiency
- Outstanding customer service
Languages
English
Native
French
Fluent
German
Intermediate
Affiliations
- Skiing, Sailing, Tennis, Hiking
Timeline
Admin Manager (part-time)
Pennyhooks Farm Trust
03.2016 - Current
Retail Buyer - Tea & Coffee
Whittard of Chelsea
09.2008 - 02.2016
Account Manager - Relocation
Cendant Mobility
07.2004 - 08.2008
Training Manager
The Pier (Retail)
10.1999 - 06.2004
Retail Buyer - Homeware
Marks & Spencer
09.1979 - 08.1999
Sales Assistant
Marks & Spencer
09.1977 - 08.1979
Bachelor of Education - French and Education
Bulmershe College - Reading University
09.1974 - 07.1977
A-Levels - French, English and Pure Maths
Pontypool Girls Grammar School
09.1972 - 07.1974
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