Sheelove Joseph
Florida City,FL
Summary
Adept at navigating high-stress environments, I excelled as a Customer Service Representative at McDonald's Restaurant, enhancing customer loyalty through empathetic complaint resolution. My proficiency in data entry and active listening led to efficient problem-solving, significantly boosting customer satisfaction. My approach not only resolved conflicts but also fostered a positive brand image.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
McDonald's Restaurant
04.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Complaint resolution
- Customer satisfaction measurement
- Paperwork processing
Timeline
Customer Service Representative - McDonald's Restaurant
04.2024 - Current
College Toussaint Louverture - ,
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