Summary
Overview
Work History
Education
Skills
Timeline
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Sheena Anderson

King William,VA

Summary

Committed job seeker with a history meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

17
17
years of professional experience

Work History

Back-End Closer

Citizens Bank
05.2019 - Current
  • Pipeline Management
  • Complete Illogical Report
  • Monitor Trail Payments
  • Preformed Conversions
  • Settle Cases in Resolve
  • Close Cases in SMDU
  • Preformed System Changes
  • Apply Payments with cashiering database
  • Able to multitask and work in fast-pace changing environment
  • Order titles in timely manner
  • Providing documentation to clear title
  • Fedex Modification Agreements
  • Assign Mobile Notary
  • Call Customer with status of loan
  • Drafting Modification Agreements
  • Meet Fannie and Freddie goals
  • Train peers
  • Knowledge of MSP, ALS,Bitb,Resolve,First American and loansphere
  • Handling manual letters
  • Problem solving
  • Monitor Streamlines
  • FHA system changes
  • Knowledge of investor guidelines

Front-End Processor

Citizens Bank
03.2016 - 05.2019
  • Gather borrower financial documents in a timely manner
  • Pipeline Management of MSP
  • ALS Transfer
  • Respa/Hello Goodbye Letters
  • Maintain ALS spreadsheets
  • Maintain W Stop Report
  • Boarding loans to MSP
  • Train peers
  • Meeting SLA goals
  • Ordered titles
  • Worked in WPII
  • Managing the Deferral process
  • Maintain DVI Report

Receipt and Delivery

Citizens Bank
07.2012 - 03.2016
  • Identify different documents coming through mail
  • Recording all documents on spreadsheets
  • Meeting 3 day SLA
  • Inputting documents received in MSP
  • Sorting mail
  • Training other peers

Manager

McDonald's Restaurant
05.2006 - 07.2012
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees .
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Hiring employees
  • Building employees weekly schedules
  • Opening and Closing store front
  • Responsible for ordering and maintaining stock
  • Assignment placement for employees
  • Handle Customer issues
  • Opening and Closing registers daily
  • Customer Service

Education

Associates Degree - Medical Field

RHST
Richmond, VA
06.2007

High School Diploma -

King William High School
King William, VA
06.2001

Skills

  • Resolving Complaints
  • Multitasking and Organization
  • Team Player
  • Ability to multitask and work independently in a fast-pace changing environment
  • Strong problem solving skills
  • Ability to provide guidance and feedback
  • Working knowledge of MSP, ALS, Bitb, Resolve, Loansphere, Filenet/P8, Cashiering database and First American
  • Ability to navigate through difficult situations
  • Ability to learn in a fast pace environment

Timeline

Back-End Closer

Citizens Bank
05.2019 - Current

Front-End Processor

Citizens Bank
03.2016 - 05.2019

Receipt and Delivery

Citizens Bank
07.2012 - 03.2016

Manager

McDonald's Restaurant
05.2006 - 07.2012

Associates Degree - Medical Field

RHST

High School Diploma -

King William High School

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Sheena Anderson