Sheena Anderson
Castle Rock,CO
Summary
Organized Office Manager known for productive and efficient task completion. Specialize in workflow optimization and administrative duties. Excel in communication, multi-tasking, problem-solving, adaptability to drive office efficiency and support company objectives.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Office Manager
Jeff St.Clair Insurance
Castle Rock , CO
01.2006 - Current
- Maintained filing system for records, correspondence and other documents.
- Developed and implemented office policies and procedures.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Provided training to new hires on office policies and procedures.
- Ensured compliance with applicable laws regarding employment practices.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Maintained confidential records relating to personnel matters.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Responded to customer inquiries via phone or email in a professional manner.
- Supervised staff members, organized schedules and delegated tasks.
- Reviewed files and records to obtain information and respond to requests.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Used judgment and initiative in handling confidential matters and requests.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed completed work to verify consistency, quality, and conformance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Personal Assistant
Ashley Furniture Distribution Center
Corona, CA
06.2005 - 01.2006
- Created purchase orders for suppliers based on customer requirements.
- Monitored inventory levels, placing replenishment orders when necessary to maintain stock levels.
- Provided excellent customer service by responding promptly to inquiries and requests.
- Ensured accurate completion of paperwork associated with each order including customs documents.
- Resolved discrepancies in order processing by coordinating with customers and vendors.
- Reviewed customer orders to ensure accuracy of product, quantity and pricing.
- Coordinated with warehouse personnel regarding shipping schedules for timely delivery.
- Answered customers' questions about products, prices, and availability.
Retail Sales Associate
Bombay & Company
Corona, CA
10.2004 - 05.2005
- Processed returned merchandise according to company policies.
- Demonstrated knowledge of store products and services.
- Handled customer complaints in a professional manner.
- Operated point-of-sale systems accurately to process payments from customers.
- Completed transactions in an efficient manner while providing excellent customer service.
- Stocked shelves with merchandise according to company standards.
- Assisted customers with finding the right product for their needs.
- Promoted special offers and discounts to encourage additional purchases.
- Offered suggestions for additional items that may be of interest to customers.
- Provided product information and answered customer questions.
- Tracked inventory levels throughout the day and restocked items as needed.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Organized displays to attract customers and promote sales.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Created price tags and merchandise signs for new items.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Provided excellent customer service, resolving issues and answering queries promptly.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Utilized point-of-sale systems efficiently, ensuring accurate pricing and inventory management.
- Processed and organized shipments, restocking merchandise on the sales floor promptly.
- Implemented visual merchandising standards, creating attractive displays to increase sales.
- Computed purchases and received and processed cash or credit payment.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Assisted in training new employees on proper use of equipment and safety protocols.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
Education
Property And Casualty Insurance License - Insurance
Mike Russ Financial Training Centers, Inc.
Upland, CA11-2006
High School Diploma -
Santiago High School
Corona, CA06-2003
Skills
- Administrative Support
- Office Management
- Billing
- Data Entry
- Bookkeeping
- Supply Management
- Customer Service
- Clerical Support
- Mail handling
- Organizational Skills
- Document Management
- Office Administration
- Customer Relations
Certification
- Property & Casualty Insurance License -Received 11/2006
Languages
English
Professional
References
References available upon request.
Timeline
Office Manager
Jeff St.Clair Insurance
01.2006 - Current
Personal Assistant
Ashley Furniture Distribution Center
06.2005 - 01.2006
Retail Sales Associate
Bombay & Company
10.2004 - 05.2005
Property And Casualty Insurance License - Insurance
Mike Russ Financial Training Centers, Inc.
High School Diploma -
Santiago High School
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