Summary
Overview
Work History
Skills
Timeline
Generic

Sheena Anderson

Palm Bay,Florida

Summary

Highly accomplished and results-driven professional with a demonstrated history of success in fast-paced environments, including extensive experience at Lowe's. Equipped with a robust foundation in leadership, sales, customer relationship management, and operational management, poised to propel pro sales growth and lead a high-performing team of Sales Managers in residential sector. Expertise in managing large teams, cultivating customer loyalty, and navigating complexities of product service and project management aligns seamlessly with requirements of Director, Sales - Lowe's Pro Services South (Residential) role.

Overview

22
22
years of professional experience

Work History

Pro Senior Account Manager

Lowe's Home Improvement
Palm Bay, Florida
06.2023 - Current
  • Collaborated with District and Store Managers to align service levels with customer needs, boosting sales.
  • Negotiated pricing and contract terms during customer meetings, successfully closing sales and building long-term relationships.
  • Conducted market research and cold calling to drive Pro sales, engaging clients at business locations and tradeshows.
  • Resolved client issues promptly while upholding excellent customer service standards.
  • Developed strategic plans for assigned accounts, enhancing customer satisfaction and loyalty.
  • Analyzed market trends to identify new business opportunities, contributing to revenue growth.
  • Maintained detailed records of account activities, including sales orders and payments.
  • Participated in weekly team meetings to share best practices among senior account managers.
  • Worked closely with the regional team to outline company goals and transfer goals to account holders.
  • Oversee multiple accounts and works diligently to meet and exceed performance goals.

Assistant Store Manager

Lowe's Home Improvement
Palm Bay, Florida
10.2017 - 06.2023
  • Directed store operations by anticipating customer flow and adjusting schedules for optimal service coverage.
  • Led strategic planning to address sales spikes, ensuring in-stock positions to meet customer demand.
  • Conducted safety audits and trained associates on safe equipment usage to enhance workplace compliance.

Various Positions Held

Lowe's Home Improvement
, Florida
01.2009 - 10.2017
  • Transitioned between roles of Pro Sales Specialist and Department Supervisor, thriving in dynamic retail environments.
  • Excelled in multiple store positions, demonstrating adaptability and effective performance in retail operations.
  • Adapted to diverse roles, utilizing versatile skills to achieve success across retail settings.

Project Manager

Anderson Building Systems
Cape Coral , Florida
02.2003 - 12.2008
  • Created comprehensive project plans outlining scope, objectives, timelines, and resource allocation for structured execution.
  • Estimated project costs and monitored expenditures while implementing cost-saving measures to meet financial constraints.
  • Led cross-functional teams to enhance collaboration and resolve conflicts, aligning team members with project objectives.

Skills

Customer relationship management

Contract negotiation

Market analysis

Sales strategy and leadership

Account management and client retention

Revenue growth and forecasting

Sales software proficiency

Negotiation and relationship building

Performance management and goal setting

Strategic planning and problem solving

Business development and strategies

Timeline

Pro Senior Account Manager

Lowe's Home Improvement
06.2023 - Current

Assistant Store Manager

Lowe's Home Improvement
10.2017 - 06.2023

Various Positions Held

Lowe's Home Improvement
01.2009 - 10.2017

Project Manager

Anderson Building Systems
02.2003 - 12.2008

Similar Profiles

CREATE PROFILE
Sheena Anderson