Sheena Baker

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Identified needs of customers promptly and efficiently.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Worked effectively in team environments to make the workplace more productive.
• Operated equipment and machinery according to safety guidelines.
• Baked breads and cookies in a timely fashion
• Created each sandwich with care as per requested variety of each customer's preference
• Kept a clean work area at all times
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• Greeted customers and answered any questions they had about the store's products and services.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
• Issued receipts, refunds, credits or change due to customers.
• Processed returns and exchanges of merchandise in accordance with store policies.
• Balanced daily transactions on a computerized point-of-sale system.
• Ensured all menu items were prepared in accordance with health and safety standards.
• Organized inventory for efficient restocking of products.
• Provided excellent customer service by addressing inquiries promptly and professionally.
• Checked expiration dates on products to ensure freshness of items served to customers.
• Inspected equipment regularly for proper functioning and sanitation standards.
• Trimmed meats and cheeses for sandwiches as needed.
• Followed established procedures for handling money transactions accurately.
• Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.
• Replenished condiments and other supplies at front counter areas.
• Verified that prepared food met quality standards prior to serving it to customers.
• Monitored temperature of freezers and coolers throughout shift.
• Communicated effectively with co-workers regarding customer needs and concerns.
• Assisted team members during peak hours when necessary.
• Completed opening, closing and shift change tasks by following company guidelines.
• Kept customer and food preparation areas clean and well-organized.
• Used POS system and cash register to receive payments by cash, check, credit card and voucher.
• Operated cash register to accept cash or credit card payment and issue receipt for transaction.
• Prepared sandwiches using assortment of meats, veggies and other ingredients to meet customer specifications.
• Sanitized food storage and preparation areas to comply with food health and safety requirements.
• Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.

• Greeted customers and answered any questions they had about the store's products and services.
• Verified that customers were of legal age to purchase alcohol or tobacco products.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
• Issued receipts, refunds, credits or change due to customers.
• Stocked shelves with merchandise when needed.
• Answered customer inquiries regarding store policies and procedures.
• Processed returns and exchanges of merchandise in accordance with store policies.
• Conducted price checks for special orders or discounts as requested by customers.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
• Ensured compliance with all safety regulations within the store environment.
• Provided excellent customer service while promoting loyalty programs to increase sales potential.
• Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
• Followed company security procedures for handling large sums of money.
• Accepted cash and credit card payments, issued receipts and provided change.