Sheena Bills
Forest Grove,OR
Summary
Talented Program Director skilled in handling administrative, operational and outreach program functions. Wears many hats to accomplish dynamic objectives. Ready to apply years of experience to new professional challenges with growth-oriented organization. Dependable candidate at managing multiple priorities with a positive attitude. Willingness to learn and grow to meet team goals.
Overview
8
8
years of professional experience
Work History
Resident Program Director
Hawthorne Gardens
03.2023 - Current
- Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
- Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
- Provided ongoing direction and leadership for program operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Monitored program performance to identify areas for improvement.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
- Communicated regularly with stakeholders, updating on progress to build support for program.
- Established program policies and procedures to comply with regulatory requirements.
- Developed and implemented marketing strategies to promote program awareness and participation.
- Maintained and updated project related documents.
- Negotiated program contracts and agreements to obtain cost-effective pricing.
- Monitored programming trends to keep content relevant and up-to-date.
- Developed new program and feature ideas for station.
- Developed and implemented new media programming strategy that increased viewership.
- Scheduled and monitored programming to air content as planned.
Lead Medication Technician
Hawthorne Gardens
10.2021 - 03.2023
- Reordered medication to maintain adequate supply.
- Explained treatment procedures, medications, and diets to inform patient and patient's family of care and progress.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Reviewed medication orders for accuracy and completeness before administering medication.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Monitored medication storage area to maintain medication security and control.
- Identified and reported medication errors to avoid distributing wrong medication to patients.
- Monitored patient responses to medication to report adverse reactions quickly.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Interacted with patients and monitored vital signs during time of admission to report details to registered nurse.
- Reviewed patient progress to document effects of any prescribed medication.
- Assisted in maintaining conducive environment for residents by adhering to infection control policies.
- Administered psychotropic medications and anxiety education to patients to provide mental health care.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Documented patient information and care activities in electronic health record.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Followed directions of licensed nurses to administer medications and treatments.
Medication Technician
Hawthrone Gardens
01.2021 - 10.2021
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Reordered medication to maintain adequate supply.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Counted and recorded medication inventory routinely to maintain medication security and control.
Direct Support Professional
Community Service Inc.
01.2020 - 01.2021
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Supervised daily activities and provided assistance to staff.
- Transported clients to medical and dental appointments to provide support.
- Developed rapport to create safe and trusting environment for care.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Recorded status and duties completed in logbooks for management.
- Provided compassionate and patient-focused care to cultivate well-being.
- Completed regular check-ins and progress report for each client.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Replaced bandages, dressings and binders to care for wounds and encourage healing.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
Supervisor of Group Home
Community Service Inc.
03.2016 - 01.2020
- Mentored and coached staff to improve performance and interactions with residents.
- Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
- Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
- Monitored direct care activities for optimal patient protections and infection control standards.
- Maintained adequate coverage for residents' needs without exceeding budget targets by coordinating schedules and team workflows.
- Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
- Created staff work schedules so each shift had appropriate number of employees for coverage.
- Scheduled physician and other appointments for residents, providing transportation to each visit.
- Communicated effectively with residents, staff and other stakeholders by listening, being respectful and promoting positive demeanor.
- Organized entertaining recreational activities for home while staying within budget.
- Protected clients' monies and property by tracking spending and reconciling accounts.
- Arranged for ongoing housekeeping to keep home areas clean, neat and properly sanitized.
- Spearheaded proactive training strategies to keep staff at forefront of current best practices and safety protocols.
- Provided leadership, guidance and support to staff members.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Monitored program performance and outcomes for successful delivery of services.
- Participated in community events to promote services and engage with public.
- Partnered with local organizations to expand access to social and community services.
- Assessed community needs and identified resources for social and community service programs.
- Developed and implemented training programs for staff.
- Collaborated with community members to develop and implement service initiatives.
- Researched best practices and developed strategies to improve program outcomes.
- Established and maintained relationships with key stakeholders.
- Implemented strategies to increase public awareness of social and community service programs.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
- Conducted outreach activities to engage local stakeholders in programs.
- Managed volunteer programs focused on providing community services to underserved populations.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
Education
High School Diploma -
Hemet High School
Hemet, CA06.2003
Skills
- Lesson Planning
- Budget Administration
- Business Management
- Group and Individual Instruction
- Program Leadership
- Residential Support
- Task Delegation
- Partnership Development
- Strategic Leadership
- Program Operations
- Manage Programming Schedule
- Coordinate Broadcast Production
- Program Improvements
- Event Coverage Planning
Timeline
Resident Program Director
Hawthorne Gardens
03.2023 - Current
Lead Medication Technician
Hawthorne Gardens
10.2021 - 03.2023
Medication Technician
Hawthrone Gardens
01.2021 - 10.2021
Direct Support Professional
Community Service Inc.
01.2020 - 01.2021
Supervisor of Group Home
Community Service Inc.
03.2016 - 01.2020
High School Diploma -
Hemet High School
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