Sheena Brakefield
Jasper,AL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Team Lead
SHEENA BRAKEFIELD
- Customer Service Team Lead with 12+ years of experience in the tech industry, including 9 years in a work-from-home role
- Proven ability to lead and motivate teams, deliver exceptional customer service, and resolve complex technical issues
- Expertise in sales and customer relationship management (CRM).
Affliate Marketer and Content Creatoer
- Created engaging and SEO-optimized content across various platforms, including blogs, social media, and video channels, resulting in a 40% increase in organic traffic
- Produced high-quality content aligned with brand voice and marketing objectives, driving brand awareness and customer engagement.
T1 Mac + Team Lead
05.2020 - 09.2023
- LED A TEAM OF 20 CUSTOMER PHONE SUPPORT IN PROVIDING TECHNICAL SUPPORT TO CUSTOMERS FOR A FORTUNE 500 TECHNOLOGY COMPANY
- SUCCESSFULLY MANAGED A REMOTE TEAM OF CUSTOMER SERVICE REPRESENTATIVES FOR THE PAST 3 YEARS.
iOS Team Lead
05.2020 - 10.2020
- Led weekly team meetings utilizing Keynote on a Mac to present updates on projects, assign tasks, and discuss team goals
- Multitasked between two screens and multiple programs at a time to stay organized.
Education
No Degree - Sales And Marketing Education
Beville State Community College
Jasper, United States05.2020
Skills
- Customer service excellence
- Customer Service
- Cash Handling
- Customer Satisfaction
- Customer Relations
- Team Management
- Complaint resolution
- Sales expertise
- Data Management
- Team Training
- Customer Account Management
- Performance Evaluation
- Strategic sales knowledge
Timeline
T1 Mac + Team Lead
05.2020 - 09.2023
iOS Team Lead
05.2020 - 10.2020
Customer Service Team Lead
SHEENA BRAKEFIELD
Affliate Marketer and Content Creatoer
No Degree - Sales And Marketing Education
Beville State Community College
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