Ana Gonzalez
Las Vegas,NV
Summary
Dedicated, trustworthy, reliable and detail-oriented professional with years of experience in hospitality, customer service, administrative support, and team coordination. I have a proven history of of enhancing guest and client experiences through exceptional engagement, service and responsiveness, as well as proven history of supporting business operations, training team members, and providing excellent service to clients and guests. I am recognized for my organizational skills, ability to handle several tasks in a busy setting as well as for my professional communication skills.
Overview
28
28
years of professional experience
Work History
Housekeeping Attendant
MGM Grand Hotel & Casino
Las Vegas, NV
07.2013 - 01.2024
- Maintained high standards of cleanliness and organization for guest rooms in a high‑volume hospitality environment.
- Utilized cleaning equipment and products following safety standards
- Provided great customer service to hotel guests and responded quickly and professionally to their requests.
- Collaborated and helped train new team members on cleaning, safety, and working efficiently, as well as to confirm quality and readiness for guest occupancy
- Demonstrated strong time management to consistently meet daily room quotas.
- Collaborated with team members to streamline daily cleaning and improve service delivery
Beauty Consultant
Mary Kay Inc.
Las Vegas, NV
03.1996 - 10.2015
- Delivered personalized skincare and makeup consultations to enhance clients satisfaction and loyalty.
- Educated clients on application techniques and product benefits
- Developed and built long‑term customer relationships through excellent communication and follow‑up.
- Handled inventory, promoted products, and managed budgets for my own sales work.
- Recruited and trained new team members, teaching them about products and sales skills.
Teacher Aide
Clark County School District, CCSD
Las Vegas, NV
05.2013 - 09.2013
- Assisted teachers with classroom management and student supervision.
- Organized instructional materials and learning spaces to support daily lessons.
- Helped create a safe, respectful, and engaging place for students to learn.
Education
Associate of Arts in Business Administration -
Northwest Career College
Las Vegas, NV10-2025
Skills
- Strong work ethic
- Fluent in English and Spanish (written and spoken)
- Exceptional customer service and relations
- Guest and client engagement
- Professional appearance
- Hospitality service expertise
- Customer service and client relations
- Cleanliness standards
- Service prioritization
- Team training, leadership and collaboration
- Quality control
- Office Administration
- Event Planning & Coordination
Public Speaking & Communication
Sales & Social Media Marketing
Budget Preparation & Expense Reconciliation
Microsoft Office (Word, Excel, Outlook)
Adobe Acrobat and PDF Management
Data Entry & 10-Key
Multi-Line Phone Systems
POS Systems
Licensed Notary Public – State of Nevada
Authorized to verify identities, witness signatures, and notarize official documents (legal and business documents) to ensure proper execution of official paperwork in compliance with Nevada state regulations.
Languages
Spanish
Native or Bilingual
Timeline
Housekeeping Attendant
MGM Grand Hotel & Casino
07.2013 - 01.2024
Teacher Aide
Clark County School District, CCSD
05.2013 - 09.2013
Beauty Consultant
Mary Kay Inc.
03.1996 - 10.2015
Associate of Arts in Business Administration -
Northwest Career College