SHEENA CAMPBELL

Coordinate patient appointments for the Thoracic Surgery department, ensuring timely scheduling from initial referral through consultation. Verify insurance eligibility, obtain prior authorizations, referral approvals, surgery authorizations, radiology approvals, and gap exceptions. Collaborate closely with physicians, nurses, referral coordinators, and outside healthcare facilities to ensure continuity of patient care. Obtain and organize medical records, imaging, and clinical documentation from outside providers for physician review. Answer high-volume, multi-line telephone systems while providing excellent customer service to patients and healthcare professionals. Update and maintain accurate patient demographics and medical information within the electronic medical record (EMR). Resolve scheduling issues and assist patients throughout the coordination of their surgical care.

Taking and recording vital signs

Assisting with patient intake and room preparation

Collecting laboratory specimens

Maintaining patient records

Assisting providers during examinations and procedures

Sterilizing equipment and maintaining infection control standards

Educating patients on medications and treatment instructions

Scheduled radiology appointments for patients across multiple UAB clinics. Assisted physicians, nurses, patients, and outside healthcare providers through inbound and outbound calls. Verified patient information and ensured appointments met provider and insurance requirements. Delivered exceptional customer service while maintaining accuracy in a fast-paced call center environment

Managed inbound and outbound customer calls regarding delinquent accounts and payment solutions. Negotiated payment arrangements and long-term financial plans while maintaining positive customer relationships. Processed payments and updated account information accurately. Performed basic technical troubleshooting for wireless devices. Consistently provided excellent customer service while meeting collection and performance goals.