Sheena Carter
Levittown,PA
Summary
Customer-oriented team member with strong background in customer relations and administrative support. Committed to leaving great, lasting impression.
Overview
14
14
years of professional experience
Work History
In Home Delivery Driver
Walmart
Levittown, PA
04.2024 - Current
- Coordinated delivery operations to guarantee on-time and accurate fulfillment of customer orders throughout assigned routes.
- Monitored and maintained vehicle cleanliness while enforcing safety protocols throughout daily operational activities.
- Coordinated with customers to ensure accurate delivery confirmations and provide timely responses to inquiries.
- Utilized handheld devices for efficient delivery tracking and real-time updates of order statuses.
- Executed loading and unloading operations, ensuring efficient space management for streamlined transport.
- Managed dynamic scheduling and route alterations, ensuring adherence to high service standards throughout.
- Optimized delivery processes through strategic planning and prioritization, maintaining punctuality under pressure.
- Investigated and rectified customer complaints and delivery discrepancies to maintain a positive business image.
- Utilized strong communication skills and active listening to identify and address specific customer needs and special requests.
- Streamlined home delivery processes to consistently meet customer expectations and improve satisfaction levels.
- Implemented effective solutions to manage unexpected challenges, such as traffic delays and adverse weather conditions.
- Engaged with customers effectively, ensuring professional communication during deliveries to enhance overall satisfaction.
- Ensured positive customer experiences by upholding a professional image and fostering trust during home delivery interactions.
- Monitored and assessed vehicle performance through systematic maintenance checks, enhancing service efficiency and reliability.
- Monitored handling procedures for fragile items during transport, achieving minimal damage and return rates.
- Analyzed route data through GPS to streamline delivery processes and adhere to strict deadlines.
- Executed safe driving practices and consistently observed traffic laws to minimize potential hazards.
Delivery Driver
MKS Courier
Bensalem, PA
05.2022 - 03.2024
- Delivered packages efficiently, ensuring timely arrival at customer locations.
- Utilized GPS and routing software to optimize delivery routes and reduce travel time.
- Maintained accurate records of deliveries and addressed any discrepancies promptly.
- Communicated effectively with customers regarding delivery status and logistics.
- Conducted vehicle inspections to ensure safety compliance and operational reliability.
- Assisted in training new drivers on best practices for efficiency and customer service.
- Implemented process improvements that enhanced delivery accuracy and reduced delays.
- Collaborated with team members to streamline operations and improve workflow efficiency.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Maintained clean and safe vehicle, contributing to positive image of company.
- Reduced delivery times by optimizing route planning, demonstrating efficiency in daily operations.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
- Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.
- Strengthened company reputation through polite and friendly interactions with customers during deliveries.
- Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
- Ensured timely and accurate delivery of packages to customer locations, enhancing overall satisfaction with service.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
Delivery Driver
RMS Logistics
Bristol, PA
05.2020 - 12.2021
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Enhanced customer trust by providing courteous and professional service during deliveries.
- Improved team morale and efficiency with regular maintenance checks, minimizing downtime due to vehicle issues.
- Supported positive customer experience by resolving delivery issues promptly and effectively.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Delivered packages efficiently, ensuring timely arrival at customer locations.
- Utilized GPS and routing software to optimize delivery routes and reduce travel time.
- Conducted vehicle inspections to ensure safety compliance and operational reliability.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Case Management Specialist
The Pinnacle Health Group
Yardley, PA
09.2012 - 03.2020
- Reviewed and corrected billing discrepancies to ensure compliance with regulations.
- Collaborated with healthcare providers to resolve coding issues effectively.
- Maintained organized patient records for efficient retrieval and auditing procedures.
- Implemented coding best practices to enhance accuracy and reduce claim denials.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Reduced claim denials through meticulous verification of patient eligibility and coverage benefits prior to claim submission.
- Worked closely with physicians to accurately assign ICD-10 diagnostic codes for optimal reimbursement rates from insurance companies.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Contributed to team efficiency by maintaining organized records of patient accounts, billing statements, and payment statuses.
- Expedited payment processing by promptly addressing any discrepancies or issues raised by insurance carriers.
- Provided support to administrative staff by ensuring proper handling of sensitive patient data according to HIPAA regulations.
- Collaborated with healthcare providers to ensure accurate documentation, leading to timely reimbursements for services rendered.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Assisted patients with understanding their insurance coverage and financial responsibilities, fostering positive relationships and trust between the practice and its clients.
- Communicated with insurance companies to research and resolved coding discrepancies.
- Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
- Monitored changes in coding regulations to provide recommendations for compliance.
- Verified signatures and checked medical charts for accuracy and completion.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Scanned and uploaded medical records into electronic medical records system.
- Followed up with medical staff regarding missing information in patient records.
Education
No Degree - Medical Billing & Coding
Sanford–Brown
Bensalem, PA08.2012
Skills
New hire training
Planning and coordination
Creative problem solving
Remote learning
Payment collection
Worker auditing
Critical thinking
Clear communication
Relationship building
Quality assurance
Documentation and recordkeeping
Leadership development
Data entry
Employee performance reviews
Timeline
In Home Delivery Driver
Walmart
04.2024 - Current
Delivery Driver
MKS Courier
05.2022 - 03.2024
Delivery Driver
RMS Logistics
05.2020 - 12.2021
Case Management Specialist
The Pinnacle Health Group
09.2012 - 03.2020
No Degree - Medical Billing & Coding
Sanford–Brown